Senior Analyst – Regional Reporting. Business Intelligence Competency Centre at MTN Uganda Limited, Kampala, Uganda
1. Performance Monitoring & Reporting • Track and analyze site-level KPIs including subscriber acquisition, recharge, churn, ARPU, SOGA, usage, mobile money revenue, and profitability. • Automate dashboards and reports to support daily, weekly, and monthly decision-making. • Lead regional performance reviews and provide actionable insights to stakeholders. 2. Geospatial & Market Intelligence • Use GIS tools (e.g., ArcGIS, QGIS, Python GeoPandas) […]
Senior Analyst – Customer Value Management.Marketing at MTN Uganda Limited, Kampala, Uganda
Provide input into proposition development process through engagement with product owners and provide technical advice on the Base management implications regarding prioritization of specific initiatives. Manage delivery of insight for customer base to the rest of the business, including actionable value- and needs-based segmentation linked with competitor intelligence, and market research. Analyze commercial impact of […]
Administrator – Billing. Customer Experience at MTN Uganda Limited, Kampala, Uganda
Main Job Functions Assist the billing Supervisor in checking of the bills thereby identifying and eliminating any errors to ensure correct billing of all Post-Paid Customers. Using a pre-determined sample, detect report and follow up on bill errors for resolution by I.T department. To timely perform mid-month (mock) bill verifications aimed at ensuring that any […]
Engineer – Service Assurance Center.Technology at MTN Uganda Limited, Kampala, Uganda
Main Job Functions: Track EBU wholesale and Tier customer incidents end to end in cognizance of SLA compliance. SLA and OLA follow-up with all operational teams Coordinate the implementation and acceptance of operational Adhoc works in RAN, Transmission and electrical mechanical domains. Conduct periodic reviews of resolved customer complaint incidents to verify that appropriate solutions […]
Engineer – IN VAS Operations.Technology at MTN Uganda Limited, Kampala, Uganda
Main Job Functions: Support the operation of Class-A platforms including Charging System, CIS and Messaging (USSD and SMS) Second Line escalation point for faults on the IN, CIS and VAS Nodes. Support upgrades on the CIS, Charging system and Value Added Service Platforms and ensure System documentation resulting from upgrades. Initiate Customer Service Requests with […]
Senior Consultant – IN & VAS.Technology at MTN Uganda Limited, Kampala, Uganda
Main Job Functions: Design and dimension charging systems and VAS platforms to support new products and services in alignment with marketing and business requirements. Plan and architect the VAS/IN network infrastructure to support growth in traffic, subscribers, and service capacity, ensuring scalability and performance. Provide leadership and guidance to the VAS/IN technical team, fostering collaboration, […]
