Cerba Lancet Kenya Limited formally known as Pathologists Lancet Kenya is part of the Lancet Group of Laboratories, originally founded in South Africa and home-grown in Africa to become a leading pathology laboratory service in the continent. We provide vital diagnostic, monitoring, and screening testing from routine to specialized and esoteric tests through standalone laboratory facilities and in partnership with other institutions/organizations.
We are looking for a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing outstanding service to our clients by handling inquiries, resolving issues, and ensuring a seamless customer experience. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to patient care and satisfaction.
QUALIFICATIONS
- Diploma or Bachelor’s degree in Customer Service, Healthcare Management, or a related field.
- 1-2 years of experience in a customer service role, preferably in a healthcare or laboratory environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Proficiency in Microsoft Office Suite and customer management software.
- Knowledge of medical terminology and laboratory processes is an added advantage.
- A positive attitude, professionalism, and a strong commitment to patient care.
