Job purpose:

The Rider Sales – Clerk is to deliver dressed chicken orders to customers across Kampala safely, on time, and in good condition, while also promoting sales and collecting payments. The Rider Sales – Clerk acts as both a delivery representative and a mobile salesperson, ensuring excellent customer service and brand visibility.

Key Responsibilities:

Delivery & Distribution

• Deliver dressed chicken orders to shops, restaurants, agents, and households promptly and accurately.
• Verify the quantity, temperature, and condition of products before dispatch.
• Obtain customer signatures or delivery confirmations for all deliveries.
• Return delivery documents and payment receipts to the Distribution Centre daily.

Sales & Customer Engagement

• Promote and sell dressed chicken products to existing and potential customers along assigned routes.
• Identify new customers or outlets within the delivery area and share leads with the sales   team.
• Upsell products, communicate ongoing promotions, and encourage repeat business.
• Provide basic product information and handle customer queries courteously.

Stock Management

• Maintain accurate records of deliveries, returns, and collections.
• Report any stock shortages, damages, or customer complaints immediately.

Motorcycle Care

• Always operate the company motorcycle safely and responsibly.
• Conduct daily pre-ride checks (fuel, brakes, lights, tyres, carrier box).
• Ensure the motorcycle and delivery box are clean, branded, and well-maintained.
• Report mechanical or safety issues to the Supervisor immediately.

Compliance & Conduct

• Follow all traffic laws, safety standards, and cold-chain handling procedures.
• Wear full company uniform and safety gear (helmet, reflector, gloves).
• Maintain professional behaviour and courtesy when interacting with customers.
• Support any other duties assigned by the supervisor.

Education:

Minimum Academic Qualifications:

• A’ Level or Diploma preferred
  • Valid Class A motorcycle riding permit.

Skills and Experience:

Minimum Experience:

At least 1–2 years’ experience in delivery or field sales (preferably in FMCG, meat, or poultry).

• Good knowledge of Kampala routes and customer locations.
• Basic numeracy and record-keeping skills.
• Strong communication, honesty, and customer service orientation.
• Ability to work early mornings, weekends, and under pressure

Working conditions 

• Field-based role, majority of the day spent on the road.
• Early morning starts (as early as 5:00 AM).
• Exposure to cold-chain handling during loading and delivery.
• Requires use of protective clothing and gear.

Attitude and Motivation

The ideal candidate must demonstrate the following personal attributes:

• Precision-Driven
• Ownership of the Archive
• Proactive Communicator
• Service Mindset
• Self-Disciplined
• Technology Enthusiast
• Collaborative & Humble
• Safety-Aware
• Computer knowledge Computer knowledge

Competencies:

The ideal candidate should demonstrate the following BPIL High Performance Behaviours:

• Common purpose
• Open communication
• Setting and Achieving Targets
• Sense of Urgency & Agility
• Accountability
• Collaborate Effectively
• Result-Driven Mindset
• Trust & Mutual Respect
• Customer Focused
• Innovation & Continuous Learning
• Sense of Belonging