Transforming ideas into market realities through user experience, visions, designs, prototyping, storytelling, customer interaction and product roadmaps and ensuring User Experience/ User Interface (UI/UX) designs which helps define the success of a product.
Main Responsibilities:
- Receiving concepts from users within/outside the bank and map idea generators with product owners/sponsor
- Receive, review, ideate, brainstorm and feedback on ideas shared from bank networks
- Lead and organize concept review panel and refine requirements from products owners’ a with wider bank stakeholders.
- Define customer problems by understanding their needs, wants and what motivates them.
- Translate the concepts into product/idea viability by taking everything that you know about the user and identify the problems, the potential to make user’s lives better.
- Perform user experience research using Human centered design methodology
- Carry out product feasibility study on all large digital initiatives
- Design the UX/UI framework and design prototypes of new solutions/products before actual development to translate the realistic idea into finished products.
- Test products with the customer to improve usability
- Create a clear customer journey mapping on all products/ solutions based on the UX/UI prototypes to ensure there is a clear workflow of the products or solutions.
- Responsible for Research & Development (R&D) for all our products/solutions within the bank
- Implement a Proof of Concept (POC) for products within the innovation lab before wider commercialization or market tests.
- Analyze new offerings, opportunity, improvement from market study on products/solutions working closely with the product owners.
Knowledge and Skills:
- Business analysis and design
- Comfort with ambiguity and experimentation
- The ability to work in dynamic conditions, and transition quickly between collaborative and individual work.
- Innovative and creative
- Ability to establish and manage structures, processes and standards.
- Strong planning, organization and documentation skills
- Excellent research, analytical, and problem-solving skills
- Ability to conceptualize and systematically work through projects in accordance with a structured methodology.
- Excellent verbal and written communication skills with the ability to interact effectively with people at all levels.
- Ability to act as a project driver, facilitating the achievement of required tasks
- Ability to work effectively within a team
- Coaching, leading and motivation skills
- Ability to priorities, meet deadlines and work under pressure
Qualifications and Experience:
- Bachelor’s Degree in a relevant field in Information Systems/ Business Management/ Marketing/ Marketing Statistics, /Accounting & Finance or equivalent
- Human Centered Design certification will be an added advantage
- 3-5 years of experience in product design/ product development or Innovation department
- Experience in product development/research and or innovation team in finance/banking/telecom industry will be an added advantage
