King Faisal Hospital, Rwanda, “A center of excellence in health service provision, clinical education, and research”.
This is an exciting time for King Faisal Hospital, Rwanda as we embrace a new strategic direction.
The hospital has continued to grow due to its positive reputation for authentic compassionate health care and highly skilled medical practitioners, especially in specialized surgical and medical services.

EDUCATION AND EXPERIENCE
• He/she has Advanced Diploma (A1) in business administration, Hospitality, Finance, accounting, Marketing or any other related field is required. A bachelor’s degree is an added advantage.
• He/she must have a Minimum of two to Three (2 – 3) years of work experience in Accounting, Finance, marketing and Customer care.

SKILLS AND ABILITIES
• Technical Proficiency: A strong understanding of healthcare management systems, electronic health records, and patient registration software is essential. Familiarity with billing processes, insurance verification, and financial aspects related to admissions is crucial.
• Communication Skills: Excellent interpersonal and communication abilities, both verbal and written, for effective interaction with patients, staff, and other departments.
• Customer Service Excellence: Exceptional customer service skills and a patient-focused approach to ensure a positive experience during admissions and registrations.
• Attention to Detail: Strong attention to detail to maintain accuracy in patient records, billing information, and compliance with regulations.
• Problem-solving skills: Analytical abilities to identify issues in patient access processes and implement effective solutions.
• Adaptability: Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Regulatory Compliance: In-depth knowledge of healthcare regulations and compliance standards to ensure adherence within the department, clearly and concisely.

KEY RESPONSIBILITIES
1. Patient Access Office
• Ensuring the accurate registration of patients.
• Prepare patient files for admission and ensure the accuracy and completeness of patient information before admission.
• Verify insurance information and validity; collect necessary documentation, and coordinate admission procedures.
2. Payment Processing
• Manage patient payments, process insurance claims, and reconcile billing discrepancies.
• Collaborate with the finance department to facilitate smooth financial transactions.
• Oversee the entire invoicing process for out-patients, ensuring accuracy, completeness, and compliance with hospital billing policy and regulations and partners billing instructions.
3. Customer Care Operations
• Provide empathetic and professional customer service to patients and their families.
• Address inquiries, concerns, and complaints promptly, ensuring a positive patient experience.
4. Team Coordination and Supervision
• Work closely with the Patient Access Officer Supervisor to train staff members involved in admissions, registration, and payment processing.
5. Record-Keeping and Compliance
• Maintain accurate and confidential records of patient information and admissions.
• Ensure adherence to healthcare regulations, patient confidentiality standards, and compliance with insurance and billing requirements.
6. Workflow Optimization
• Identify opportunities to improve efficiency in patient access processes.
• Implement strategies to streamline workflows, reduce wait times, and enhance operational effectiveness.
7. Interdepartmental Collaboration
• Liaise with various hospital departments, including medical staff, finance, and administration, to facilitate smooth coordination and communication regarding patient-related processes.
8. Reporting
• Report to the Patient Access Officer Supervisor cover letter and other relevant supporting documents for billing on a daily basis.