The Account Manager is responsible for managing and nurturing existing relationships with Ecobank’s remittance and fintech partners. This role involves ensuring partner satisfaction, driving revenue growth, and fostering long-term partnerships. The manager plays a crucial role in maximizing the value of existing relationships and contributing to the overall success of Ecobank’s remittance business.

KEY RESPONSIBILITIES

• Manage and maintain relationships with existing remittance and fintech partners, ensuring their satisfaction and loyalty.
• Proactively identify opportunities to increase revenue and deepen partnerships with existing clients.
• Collaborate with partners to develop and execute joint business plans and strategies.
• Provide ongoing support and assistance to partners, addressing their needs and resolving any issues promptly.
• Monitor and analyze partner performance metrics to identify areas for improvement and optimization.
• Work closely with internal teams (e.g., Product, Marketing, Operations) to ensure a seamless partner experience and delivery of services.
• Contribute to the development and implementation of strategies to enhance partner retention and satisfaction.
• Stay informed about industry trends, regulatory changes, and competitor activities to maintain a competitive edge.
• Ensure that all account management activities adhere to relevant regulatory requirements and internal policies.

JOB PROFILE

Education

• Bachelor’s degree in business, Finance, Economics, or a related field.
• MBA or postgraduate qualification in International Business or Strategy preferred.
• Professional certifications in Sales, Business Development, or Fintech are a plus.

Experience

• Minimum of 3 years of experience in account management, ideally within the remittance, fintech, or financial services industries.
• Strong background in relationship management and customer service.
• Experience in international markets and understanding of cross-border financial services.

Skills and Personal Attributes

• Proven ability to build and maintain strong relationships with clients and partners.
• Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels.
• Strong customer service orientation and problem-solving skills.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong analytical skills to assess partner performance and identify opportunities for growth.
• Familiarity with digital platforms, fintech solutions, and innovation in financial services.
• Fluency in English is essential; proficiency in French is beneficial.
• Ability to thrive in a fast-paced, dynamic environment with a proactive and flexible approach.