Workatele

Account Manager – Partner.Enterprise Business Unit at MTN, Johannesburg, South Africa

mtn

Account Manager – Partner.Enterprise Business Unit at MTN, Johannesburg, South Africa

mtn

Full time Job

Date Posted: April 29, 2025

Application deadline:

Expired on: May 9, 2025 5:00pm

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Job description

Acquisition of Channel Partners 

  • Define and manage the budgets required to manage Partners
  • Define partner targets and develop sales plans to achieve them
  • Develop Partner commercial plans and execute sales joint actions to increase sales across defined product categories
  • Manage sales activity to meet Partnership targets and agreements compliance
  • Define budgets and commercial plans to be executed during the year
  • Define strategies and activities to promote and support Partners
  • Direct appropriate resources to best opportunities to maximise returns
  • Increase Enterprise Business revenue and meet sales and revenue targets

Account management

  • Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of targeted partners 
  • Management and maintenance of partner account plans and promotional plans for an assigned portfolio of partners 
  • Resolve escalated issues or escalate as appropriate.
  • Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
  • Increase EBU Brand presence continuously by increasing influence within the allocated portfolio of accounts.
  • Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of partners
  • Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
  • Provide feedback on EBU’s risk exposure regarding the financial performance of the allocated portfolio of partners and provide recommendations as appropriate.
  • Prepare reports on partner account performance as required.

Operational Excellence

  • Support the EBU Business leads and Partnerships GM in the definition and setup of new Partnerships
  • Operationally manage the Partner Channel program
  • Define the partner enablement requirements
  • Rollout activities & campaigns to support partners
  • Ensure that a process is in place for seamless collaboration between pre-sales / technical support / solution architects / product development etc.
  • Be the overall custodian for the channel requirements and define plans per channel
  • Ensure partner commission and incentives is aligned and in support of the required MTN EBU business growth
  • Be the SPOC for all channel related matters, co-ordinate, liaise and engage closely with sales segments to resource
  • each of the channels with the right amount of partners.
  1. Ensuring appropriate Governance and Control measures 
  • Strictly follow and ensure team compliance of relevant policies and procedures
  • Ensure effective qualification and due diligence process is in place and followed to support partner selection
  • Ensure proper controls are in place to manage key risks across the business 
  • Measure and manage Partner satisfaction levels and compliance with Partner program
  • Appropriate implementation of DoA
  • Identify partner issues and ensure corrective measures are put in place with PAMs and their managers

Quality Control

  • Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
  • Maintain quality standards that will enhance the customer experience and cost efficiency.
  • Work consistently according to standard operating procedures.
  • Analyse situations and take necessary action to ensure quality is maintained.
  • Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.
  • Report on all opportunities and their status on a weekly basis and highlight all risks and issues promptly
  • Manage the company’s exposure to debt by working closely with credit controllers
  • Adhere to company policies and procedures at all times

Qualifications

Education:

  • 3 year Degree / Diploma in Commerce (Financial /Marketing / Engineering/ ICT/ Communication) or related
  • Relevant Sales and Marketing qualification

Experience:

  • Minimum of 3 years’ experience in telecoms industry
  • At least 3 years’ experience in partner Account Management is essential, preferably in fast moving industry
  • Solid ICT Experience 
  • A solid sales track record (performance against target) 

Application deadline:

Expired on: May 9, 2025

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