- Provide leadership to the acquiring dispute team; ensuring that all chargeback claims are reviewed for validity and genuineness
- Oversee and ensure timely and proper response to chargeback claims raised against the bank on Arbiter, MasterCard Connect and Unified Payment platforms by other banks to minimize the bank’s exposure to financial losses from chargebacks
- Guide and monitor the team on proper chargeback processing to ensure minimal errors and improve the refund-rate to customers for genuine claims.
- Oversee the Acquirer Initiated Refund (AIR) as recommended by CBN
- Review reversal upload files for onward credit to customers’ accounts
- Identify and escalate sensitive urgent regulatory issues related to dispute resolution
- Identify process improvement needs to promote efficiency.
- Provide timely and usable reports to the Unit Head.
Job Requirements:
- Minimum Education: B.Sc/Hnd In Any Discipline, Preferably A Numerate Discipline.
- Familiarity with electronic banking products is very essential. – analytical skills and willingness to learn is key recruitment criteria.
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