Greet and welcome patients and visitors in a courteous and professional manner.

• Collect and accurately record patient information, including personal details, insurance data, and medical history.

• Ensure all required forms and documents are completed and signed by patients.

• Patient bookings Insurance Verification.

• Verify patient insurance coverage and eligibility, including co-pays and deductibles.

• Communicate insurance-related information to patients and assist with inquiries.

• Collaborate with insurance providers to resolve any discrepancies or issues.

• Billing and Payment Processing:

• Generate and review patient bills, ensuring accuracy and completeness.

• Explain billing procedures and financial obligations to patients.

• Collaborate with the team and supervisor to resolve billing inquiries or disputes.

• Posting invoices and presenting them to clients

• Presenting of updated interim bills and invoices to clients. Sending any invoices to insurance which need to be preapprovals.

• Closing of visits in the system and submitting the invoices to the vetting team Patient Relations.

• Maintain a friendly, welcoming, and patient-centric atmosphere.

• Handle patient inquiries, complaints, or concerns in a professional and empathetic manner.

• Ensure patient confidentiality and privacy are strictly maintained.

• Ensure capturing and facilitating immediate resolution of patients’ complaints. Issues must be broken down into urgent plan of action affecting patient satisfaction.

• Report service gaps to ensure interventions.

• Maintain working knowledge of the appointment system i.e., times of all clinics, duration of appointments, knowledge of computer system, doctors’ rotas, procedures for booking routine and urgent appointments.

• Switchboard management/ Operation of telephone. Receive and make calls as required in an efficient, professional manner according to C-Care protocol

• Information security. Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with C-Care protocol. Patient Directing.

• Direct patients to appropriate departments or healthcare professionals.

• Provide clear and concise directions within the facility to ensure a smooth patient flow.

• Address any patient concerns or questions regarding their visit.

Qualifications:

• A bachelors degree in any business field. Years of Experience:

• At least 1 year working in a service industry. Skills required to perform the Job:

• Good interpersonal skills.

• Good communication skills (Verbal & Written) to communicate effectively with clients, the team, and other staff.

• Computer Literacy especially MS Office

• Experience in a similar field is desired.

• Exceptional Customer service

• Ability to multi-task

• Flexibility, attention to detail, professionalism, time management, telephone etiquette