Mission:

• Policy Management: To coordinate and control all operational documents (Policies, Processes and Procedures) in MTN Nigeria and drive standardization of the documents
• Standards Compliance: Oversee the implementation and maintenance of ISO 9001:2015 (Quality Management System) and ISO 37301 (Compliance Management System) standards in MTN Nigeria and any other relevant standards as determined by management.
• Project Management: Provide support for project-related initiatives, ensuring that they are executed in accordance with defined requirements and expectations.
• Operational Excellence: Identify areas for operational improvement and implement changes to enhance efficiency, effectiveness, and compliance.
• Internal Control: Developing, implementing, and maintaining internal control policies, processes, and procedures; conducting risk assessments; monitoring control effectiveness; and ensuring compliance with all applicable obligations, requirements, and organizational policies

Description:

• Ensure value is created by optimizing business projects/activities.
• Identify Cost-Saving Opportunities and Enhance Revenue Growth: Share ideas on reducing waste, optimizing resources, and contributing to developing new products, services, or features that drive revenue growth.
• Liaise with all divisional points of contact on documentation to ensure that all required operational documents (policies, procedures, processes, and operational level agreements) are developed, dated, and signed off.
• Communicate with all stakeholders when new and revised documents have been placed on the portal.
• Drive the standardization of all operational documents by ensuring that only the approved templates are used for developing documents.
• Track and ensure alignment of MTN Nigeria’s policies, processes, and procedures with ISO 9001:2015 (Quality Management), ISO 37301 (Compliance Management), ISO 27001 (Information Security), ISO 22301 (Business Continuity Management), and other relevant management system standards as determined by management.
• Support internal and external audits for surveillance or recertification of applicable standards (ISO 9001:2015, ISO 37301, ISO 27001, ISO 22301, etc.), manage required documentation, effectively manage stakeholders and business functions under scope, follow up to ensure timely resolution of all identified non-compliance issues, and achieve organizational strategic objectives and goals with respect to maintaining up-to-date certification of systems standards.
• Conduct a requirement analysis to identify required processes for smooth business operations.
• Drive compliance to all operational processes within all divisions of MTN Nigeria and spontaneous compliance checks on critical processes.
• Quality assurance and control of the documents by coordinating and ensuring that all operational documents are appropriately saved on the share portal and PPP Universe Management System (PUMS) while obsolete documents are cleared from the portal as appropriate
• Maintain an up-to-date record of all live documents and coordinate with the respective divisions to ensure documents are reviewed as at when due.
• Liaise with IS and/or consultants to maintain the applications that are in use for document management and develop new ones as the need arises.
• Proactively follow up for maintenance of document management systems and corrective actions when issues arise on the systems.
• Develop, implement, and maintain internal control policies and procedures.
• Conduct risk assessments and design controls to mitigate identified risks.
• Identify and report control deficiencies.
• Ensure closure of all identified deficiencies by control owners.
• Monitor and evaluate internal control effectiveness.
• Provide training on internal control policies and procedures.
• Maintain internal control documentation.
• Ensure compliance with regulatory requirements and organizational policies.
• Provide guidance and support on internal control matters.
• Assist in coordinating day-to-day performance and quality monitoring exercises, implementing effective, proactive, quality processes at the operating level that will positively impact quality and enhance customer satisfaction.

Education:

• First degree in any relevant discipline
• Fluent in English

Experience:

3-7 years of experience in an area of specialization, with experience working with others

• Experience working in a medium-sized organization
• People management experience.
• Experience in Process Reengineering
• Experience in ISO Management System Standards
• Project Management Skills
• Experience in audit of quality management systems
• Cross-functional role relationships
• Experience in designing, implementing, and evaluating internal controls, conducting risk assessments, and performing control evaluations.
• Experience in document management systems and associated technology tools usage

About Us

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

It’s a great place to work!

Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.