KEY ACCOUNTABILITIES:

Accountability: Agent Acquisition and Relationship Management – 50%

• Identify potential agent locations and target businesses for recruitment.
• Ensure seamless acquisition and onboarding of agents and support them in the sales and service delivery of the bank products at the agent point.
• Provide relevant support to Agents to manage cash transactions and cash settlements
• Strategically plan and grow Agents in assigned territory whiles ensuring strong Agent relationship.
• Serve as the primary point of contact for agents within the territory, fostering strong, trust-based relationships.
• Conduct regular visits to agent locations to address concerns, gather feedback, and monitor performance.
• Provide ongoing support and training to help agents optimize transactions and service quality.

Accountability: Sales and Performance Monitoring and Reporting – 40%

• Develop and execute strategies to drive transaction volumes and profitability within the territory.
• Set and monitor sales targets for agents, analysing performance metrics and adjusting strategies as needed.
• Track key performance indicators (KPIs) such as transaction volume, agent activity, and customer satisfaction.
• Prepare and present regular reports on territory performance, identifying trends, challenges, and growth opportunities.
• Ensure data accuracy and timely submission of all performance-related reports to management.

Accountability: Risk and Compliance Management – 10%

• Ensure that all agents comply with regulatory and internal policies, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Conduct periodic audits and provide feedback to mitigate operational and compliance risks.
• Address any irregularities or non-compliant activities promptly, working with compliance and risk teams as necessary.

ROLE/ PERSON SPECIFICATION

Qualifications and Skills:

• Education: Bachelor’s degree in business, Marketing, Finance, or a related field.
• Experience: At least 3-5 years in sales, relationship management, or agency banking within the financial services sector
• Strong communication, negotiation, and interpersonal skills.
• Analytical skills for interpreting data and developing insights.
• Ability to manage multiple priorities, work under pressure, and meet sales targets.
• Knowledge of financial regulations and compliance standards.

Key Competencies:

• Sales Acumen: Ability to drive business growth by identifying opportunities and executing effective sales strategies.
• Relationship Management: Skilled in building and maintaining productive relationships with agents and internal stakeholders.
• Compliance Awareness: Knowledgeable in compliance and regulatory standards, with the ability to monitor and enforce policies.
• Market Orientation: Strong understanding of the agency banking in the financial sector, customer behaviour, and competitive landscape.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)