Workatele

Agent Care Officer at BURN Manufacturing,Lagos, Nigeria

BURN Manufacturing

Agent Care Officer at BURN Manufacturing,Lagos, Nigeria

BURN Manufacturing

Full time Job

Date Posted: September 2, 2023

Application deadline:

Expired on: September 8, 2023 12:00am

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Job description

Reporting to the Commercial Project Manager, the individual will be responsible for providing support and assistance to agents or representatives ensuring that agents have the necessary resources, guidance, and well-being support to effectively carry out their roles and provide exceptional customer service.

Key Responsibilities

  • Daily agent network management including calls to agents – interface for sales operations reconciliation and commercial.
  • Engage agents directly on performance data from sales ops- feedback collection and agent tickets.
  • Manage PJP (Personal Journey Plan) per Agent and TSM (Territory Sales Manager) leading to keep or disable the action.
  • Planning of trade activities with agents, TL and TSM
  • Daily agent training and mentoring through calls.
  • Prospect management
  • Agent quality and recruitment checklist
  • Support sales target
  • Daily/Weekly feedback report to Tl, TSM, Country lead
    Key Qualifications 
  • Advanced fluency in English both written and spoken.
  • Advanced Excel data skills.
  • Effective communicator, efficient planner, and collaborator
  • University degree in business administration, international development, Marketing, Economics, or other areas relevant to the sales field.
  • At least 3 years of work experience in sales or in a similar role.

Application deadline:

Expired on: September 8, 2023

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