Reporting to the Commercial Project Manager, the individual will be responsible for providing support and assistance to agents or representatives ensuring that agents have the necessary resources, guidance, and well-being support to effectively carry out their roles and provide exceptional customer service.
Key Responsibilities
- Daily agent network management including calls to agents – interface for sales operations reconciliation and commercial.
- Engage agents directly on performance data from sales ops- feedback collection and agent tickets.
- Manage PJP (Personal Journey Plan) per Agent and TSM (Territory Sales Manager) leading to keep or disable the action.
- Planning of trade activities with agents, TL and TSM
- Daily agent training and mentoring through calls.
- Prospect management
- Agent quality and recruitment checklist
- Support sales target
- Daily/Weekly feedback report to Tl, TSM, Country lead
Key Qualifications
- Advanced fluency in English both written and spoken.
- Advanced Excel data skills.
- Effective communicator, efficient planner, and collaborator
- University degree in business administration, international development, Marketing, Economics, or other areas relevant to the sales field.
- At least 3 years of work experience in sales or in a similar role.