Context:

•    Highly dynamic and fluctuating telecommunications industry
•    Positioning of MTN as leading telecommunications player in the market
•    Within the dynamic legal, regulatory and commercial environment of South Africa
•    Highly competitive market with new and established competitors
•    Fast moving industry
•    Ongoing technology advancements
•    Changes in customer behaviour
•    Dynamic business environment
Well established MTN Brand

Key Performance Areas:
Task Complexity:

Analytics, Reporting and Business Implementation

•    Compile daily, weekly and monthly reports on the Company’s performance pertaining to various areas of business including but not limited to the Prepaid Segment Consumer Business Unit
•    Extract data from various data sources, including databases and data systems, for reporting and analysis purposes;
•    Provide insights to departments on the trends, values and attributes that emerge from the reports compiled;
•    Maintain reports and dashboards to meet the specific needs of the Prepaid Segment Consumer Business Unit and teams to all levels of leadership;
•    Provide the company with timely and accurate ad-hoc reports and analysis;
•    Keep up to date with current business model and processes of the company;
•    Ensure a high quality/accuracy/standard of work and service throughout;
•    Contribute actively to internal meetings as requested;
•    Attend to additional requests by your manager as required and perform any other duties which may be assigned from time to time.

Customer/ Business Satisfaction
•    Ensure service delivery in line with needs of the business
•    Understand customer needs and develop and fine-tune systems accordingly
•    Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery

Supervisory / Leadership / Managerial Complexity:
•    None
Role Complexity:

•    Ongoing interface with all departments in the organisation to promote the goals of Marketing Support.

Lateral Dimensions:
Creativities (improvement/innovation inherent)
•    Application of market research and advanced analytics in an optimal way to add as much value as possible to other areas of the business
•    Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
•    Recommend innovative solutions to enhance MTN performance
•    Explore innovative ways to manage and build the MTN Brand through research structures
•    Establish sound relationships with all other business areas
•    Identify innovative ways to use minimum resources to achieve maximum outputs
•    Identify and exploit new opportunities to grow the business further
•    Encourage continuous improvement
•    Proactively seek information on business issues, particularly outside the Marketing Support unit which may impact on the unit

Vulnerabilities (control span)
•    Limited resources
•    Evolution of technology
•    Fluctuations in the market
•    Competitive activity
•    Reliance on the stability and availability of systems
•    Ineffective support from key stakeholders
•    Customer dissatisfaction
•    Non-achievement of turnaround times
•    Inappropriate processes resulting in delayed service to clients

Collaboration:
Responsibility towards:
•    Direct reports: None
•    Matrix reports: None
•    Key customers: Business Segment Management Team, Products and Services
•    Key suppliers: Finance, Service Providers, Competitive Intelligence, Marketing Support Team
•    Relations, etc.:

Discretionary Space:
Independent thought and Judgment:

•    Can set objectives for the unit
•    Dissemination of information
•    Implementation of Product reporting
•    Vendor and Service Provider Management
•    Budget compliance
•    Resource allocation
•    System, process and procedure fine-tuning and development to achieve business objectives

Authorities:
As per delegation of authority

Minimum Requirements:

Education:
•    3-year Degree / Diploma in Commerce (Marketing /Finance/Economics/Commerce/Statistics) or related
•    Industry experience or functional experience an advantage
•    Analytical skills

Training:
•    Advanced analytics
•    Systems training (platforms e.g. SAS, Oracle, SQL Server, Excel etc.) advantageous

Global Experience Standards (5)
•    Minimum of 3 years’ experience in an area of specialisation;
•    Experience working in a medium to large organization

Training:
•    Products and Services and Solutions
•    Systems training
•    Computer software training
•    Project management
•    Communication and Negotiation skills
•    Assertiveness
•    Finance

Competencies

Head – Big Picture Focus (20)
•    Conceptual Thinker – Executes tactical plans to achieve strategic requirements
•    Problem Solver – Has the mental agility to identify and solve relevant business challenges
•    Improvement Driver – Executes and identifies opportunities for commercial innovation and continuous improvement

Heart – Emotionally Intelligent (30)
•    Culture and Change Champion –  Role models ethical practices by living the MTN values and vital behaviours for others to follow
•    Supportive People Manager –  Is self-aware and supports team capability development through opportunity creation for realising potential
•    Relationship Manager  –  Builds professional networks across teams through collaboration and co-operation

Hands – Results Focused (40)
•    Results Achiever –  Produces sustainable business results through ethical practices
•    Operationally Astute – Sets priorities, plans, organizes and co-ordinates the work of others

General working conditions (e.g. shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.)
•    Flexible working hours
•    Constant pressure to meet extremely tight deadlines
•    Working in a busy, open plan environment

KPA Quality Standards
•    Input into the delivery of Product Reports
•    Quality of market research intelligence
•    Timely and accurate reporting
•    Objectives met for the unit
•    Dissemination of accurate product information
•    Effective implementation of project plans