▪ The job holder will be responsible for the proactive identification, isolation, and
resolution of issues in the Business applications space.
▪ The incumbent will ensure platforms’ uptime and services availability, attend to
customer trouble tickets escalated from front end teams within SLA and ensure efficient
Operations & Maintenance of the Business Applications.
KEY RESPONSIBILITIES /KEY DELIVERABLES
▪ Monitor IT Applications uptime and performance through monitoring tools, alerts,
dashboards etc
▪ Analysis and resolution of application-related issues which have been escalated from
bank Level 2 support team during operations and maintain proper documentation/logs
for resolution provided.
▪ Co-ordinate with Application Vendors support in case of product bug/enhancement
requirement and follow up with the vendor for early resolution and solution.
▪ Owning all Application related calls, problems and incidents assigned in the IT service
desk system to carry out problem investigation and analysis, follow-up with the
respective teams and update the status with issue resolution and follow-up for closure.
▪ Schedule, plan and execute the installation and testing of new products, upgrades,
patches, or improvement to the applications.
▪ Gather system enhancement, data extract requests and reporting requirements from
system users and work closely with the information technology team to develop
detailed technical requirements and resulting specifications.
▪ Maintains Banking systems performance by performing proactive system capacity and
availability monitoring and analysis, and performance tuning; troubleshooting network
problems; escalating problems to vendor.
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED
▪ Bachelors in IT, Computer Science or Business, Software Engineering, Electrical
Engineering, Telecommunications Engineering, and related fields.
▪ Certification in an IT related course is of added advantage.
▪ Practical training in IT related short courses.
▪ A minimum of 2 years’ experience in IT department in a busy organization.
▪ Advanced knowledge in Unix/Linux operating systems
▪ In depth experience in SQL, and DBMs (Oracle, SQL Server, PostgreSQL, MySQL).
▪ In depth experience in Windows Operating systems
▪ Programming experience (Python, C#, PHP, JS, Java etc.).
▪ Ability to troubleshoot and solve user problems.
▪ Scripting knowledge.
