RESPONSIBILITIES:

Drive Growth and support delivery of superior Customer Experience

• Manages day to day customs service delivery in line with established KPI’s
• Collaborate cross-functionally to deliver a superior customer experience – from tender to customer implementation
• Works closely with sales to develop value proposition for new opportunities that addresses customer pain points and for specific verticals
• Actively involved in selling and securing new business and customer retention.
• Participate in customer QBRs
• Act as the conduit between local customers and customs services execution

Commercial enablement and compliance

• Develop local content for product training
• Work closely with Sales and other product managers to develop integrated solutions as part of “hunting team”
• Deliver Product training across functions including training for new hires and ongoing training requires to ensure up-to-date product knowledge
• Ensure our delivery is in compliant to local and integral rules & regulations

Support product development and improvement

• Provide Global Product and Growth Manager with input for innovation and feedback to support local product development.
• Work with customer experience team to attain customer insights and build new value-add services ensuring customer needs are met in line with market maturity.

WHO ARE WE LOOKING FOR

An individual with relevant Customs Clearance Processes experience and expertise with a strong financial knowledge (P&L, profitability, margin concepts), great business acumen, a commercial mindset and analytical skills. Specifically, below are the critical skillset sought for this role::

• Strong Customs Clearance Process product knowledge
• Area market knowledge
• Financial acumen – ability to read, interpret and act on P&L
• Self directed / entrepreneurial
• Team player
• Stakeholder management & collaboration in a matrix organization
• Commercial mindset
• Communication & interpersonal skills
• Change & project management skills
• Analytical skillset – ability to perform data analysis using intermediate/advanced Excel features (pivot tables, key functions etc.)