Purpose           :         

  To drive continuous agent recruitment, training, supervision, client engagement, premium collection, and reporting, in line with company policies and procedures.

Duties and Responsibilities

• Attend to and advise clients on the general insurance inquiries, complaints, and appeals and generate relevant correspondence to stake holders in line with the underwriting standards and guidelines.
• Continuous Agents recruitment, training, motivating and retaining agents and business on book with rising premium collection.
• Supervision and safeguarding company Assets.
• Mentoring, coaching and supervising agents on a daily basis-using activity & field accompaniment forms – (agent must have at least 12 prospects to see every day)
• Constantly reminding agents about their targets, monitoring performance, assisting them and guiding the team to segmented markets.
• Instill discipline and time keeping to the agents.
• Occasionally accompany agents to the field to improve their presentation and selling skills and hold one on one meetings with slow agents to enhance and improve their skills.
• Timely preparation of weekly, monthly, quarterly and annual production/ performance reports.
• Chairing agents meetings and ensure proper delegation whenever need arises (provide minutes).
• Motivate the team, create innovative promotions /competitions to reward performance.
• Market search for worksites; pitching, segment and penetrate market to engage agents at all times.
• Do premium collection with concerned agents / follow up orphaned policies; reassign some- to agents.
• Create morale among agents, handhold new ones to achieve 100% retention rate.
• Continuous research on competitor’s products and collect market intelligence to the Supervisor.
• Resolving conflicts, counseling and guiding agents for quality and compliance.
• Providing a conducive office atmosphere at all times, create order and ensure office tidiness.
• Ensuring that every business transaction in and out is documented, recorded and a copy filed.
• Maintaining and ensuring proper dress code and hygiene at all times.
• Welcoming the clients and offering them the necessary assistance.
• Following up the clients claims in time by submitting all claim requirements
• Submit weekly, quarterly and annual performance reports for the agency unit.

Requirements

• A minimum of a Bachelor’s in Marketing or any related field from a reputable University.
• Certificate of proficiency in Insurance
• A minimum of 3 years’ experience in insurance.
• Demonstrate excellent oral and written communication
• Demonstrate good communication skills both written and Oral.
• Report writing skills and Analytical skills.
• Excellent computer proficiency in Ms Word, Ms Excel, PowerPoint and Internet usage.
• Good Interpersonal skills
• Proven experience with leading Teams.
• All around leadership skills both internal and external stakeholders.
• Problem solving skills
• Emotional Intelligence.
• Organizational skills
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Remuneration:

This is a commission-based position with a retainer, offering significant earning potential for motivated and results-driven professionals. While there is no fixed monthly salary, high performers have the opportunity to earn above industry standards. The role comes with ongoing training, mentorship, and support, ensuring you have the tools to succeed and maximize your earnings.

We are an equal opportunity organization; both male and female candidates are encouraged to apply.