People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development

Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Business Management: Manage the levels of performance and service standards that need to be achieved by translating the Business Unit’s strategy into achievable objectives and contracting these through the Performance Development process for the team.

Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Customer Experience: To provide service excellence and achieve customer satisfaction

Education

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies