The IT Assistant supports International Medical Corps’ country programs by providing technical support, maintenance, setup, and training for all hardware and software, data storage, and communications and networking systems. Must be able to effectively install and repair computers in a timely manner, as well as assist in various IT projects and in the training of end-users.

MAIN TASKS AND RESPONSIBILITIES

•    The proper set up, maintenance, repair, deployment, and daily support of various IT systems in a medium to big size Windows environment
•    Ensure that all computers (hardware and software), networks, multifunctional printers, and any other IT devices are set up and regularly maintained correctly according to organizational rules and regulations
•    Set up and regularly maintain a server network within the office with local and remote access for but not limited to file sharing and back up purposes
•    Responsible for training and supporting end-users with computers, printers, mobile devices, and any other IT device as necessary
•    Identify qualified outsourced IT services and utilize such whenever necessary in a reasonable and ethical manner
•    Follow HQ IT Department policies and procedures.

Field Visits
•    Update of the network, cleaning of each computer’ systems and hardware, cleaning of each printer, scanner, and maintenance operations on photocopy machines.
•    Identify problems, conduct repairs onsite when possible, and follow up with professional workshops when necessary.

Maintenance 
•    As necessary, troubleshoot computer problems remotely, using all communications methods available.
•    When needed, visit field sites to carry out repairs and maintenance of damaged equipment.
•    Receive damaged computers and other equipment and carry out maintenance on hardware and software in a timely manner.
•    Receive damaged communications equipment and carry out hardware maintenance in a timely manner.

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

MINIMUM QUALIFICATIONS
•    Typically, a University Degree in Information Technology or a related field. An appropriate combination of education and experience may be considered.
•    At least 1 years’ experience or its equivalent combination of education and hands-on experience in IT or a related field.
•    Ability to multitask, think creatively, and work in an often-stressful environment
•    Ability to communicate technical information to non-technical users
•    Very good reporting skills in oral and written form including the ability to clearly and concisely express ideas and concepts
•    Ability to establish harmonious working relations in an international and multicultural environment
•    Languages: Fluent in written and spoken English and relevant local languages
•    Excellent knowledge and teaching ability of Microsoft Office 365, Windows 10 and 11