presence. The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers. We are seeking to recruit a competent and highly motivated individual with extensive experience and abilities to support business growth in the following position

Job purpose:

The job holder is responsible for providing high-level comprehensive organizational, administrative, and logistical support to the Chief Executive Officer of I&M Bank Uganda. This includes facilitating effective management and strategic execution, coordinating stakeholder engagement, managing the CEO’s schedule and communications, supporting the organization of events and presentations, and ensuring efficient office operations.

Key Responsibilities

Chief Executive Officer Support:

• Provides organizational, administrative and logistical support to the Chief Executive Officer of I&M Bank Uganda in all aspects of the business and strategic management in a way that enhances the effective management of the Organization.
• Provide support to the Head of Strategy in the execution of their mandate and provide cover where required
• Ensure tracking and follow through of all actions from various Governance forums impacting the effectiveness of the Chief Executive Officer’s office.

Strategy Formulation and Execution.

• Assists in preparing I&M Bank Uganda’s strategic plan.
• Understands the I&M Bank Uganda strategy and helps develops appropriate solutions to enable execution.
• Identifies business problems and provides recommendations for improvement.
• Determines and executes key business initiatives that will drive business operations.
• Coordinates cross functional teams to improve business planning methods. Stakeholder Engagement
• Develops a stakeholder engagement plan that is linked to I&M Bank Uganda’s business plan priorities and that identifies the specific requirements of each stakeholder group.
• Maintains stakeholder relationships through regular communication through the defined lines of communication.

Executive Support

• Manages the diary of the Chief Executive Officer in an efficient manner in line with the Chief Executive Officer’s priorities, including booking of venues, preparation of relevant meeting materials, arranging travel and taking minutes where required.
• Oversee the planning and execution of the Chief Executive Officer’s office events including town halls, road shows, employee discussion forums, product launches, customer entertainment events and formal functions.
• Prepare presentations for the Chief Executive Officer by researching and packaging detailed content.
• Contribute to the overall communications and events calendar, identifying opportunities & generating ideas to ensure I&M Uganda strategic messages are delivered at all events involving the Chief Executive Officer.

Operational Support

• As the first point of contact for the Chief Executive Officer’s office, demonstrates professional demeanor and role models the I&M values when interacting with all stakeholders, especially in high pressure situations.
• Acts as the initial point of entry for escalated client queries. Redistributes the resolution or responds directly to stakeholders where appropriate and reports only major issues to the Chief Executive Officer.
• Takes personal accountability for ensuring all complaints lodged directly with the Chief Executive Officer are resolved.
• Maintains an updated view of priority projects and initiatives underway in the Chief Executive Officer’s office and regularly updates the Chief Executive Officer on progress, risks and issues.
• Support the Chief Executive Officer’s management including establishing regular team and 1:1 interaction for direct reports on topics including performance, development and general engagement.
• Manages the general office administration including ordering of stationery, groceries, and restoring printers.
• Manages travel, cell phone and expense claims including responsibility for controlling signatures, taking policy into account, urgency and effecting timeous forwarding of documents in line with policy.

Risk, Governance and Control

• Collaborate with Marketing and Corporate Communications to develop and deliver strategy for reputation risk management.
• Manages the process for handling all issues, queries or complaints received by the Chief Executive Officer. Obtains and validates information; researches and originates replies liaising with relevant stakeholders within the Bank as appropriate and ensuring appropriate resolution.
• Maintains electronic and manual filing systems adhering to record management guidelines and policies.

Secondary Responsibility

• Acts as the execution support role for the role of Head of Strategy.

Educational Requirements

• Bachelor’s Degree in Business-related fields, Business Administration, Office Management, Secretarial Studies and Management, or a related discipline from a recognized university.
• Additional certifications in Office Administration, Executive Assistance, or Project Management are advantageous.

Work experience

• At least 3 to 5 years of proven experience in executive support, administrative management, or senior office administration, preferably supporting C-level executives in a corporate or banking environment; experience in preparing reports, summaries, and documentation for executive-level decision-making.

Key Required Competencies & Skills

Essential Competences

• Strategic approach with focus on the ‘big picture’ but with a tactical approach to handling execution matters.
• In-depth business awareness and thorough understanding of financial services sector & the communities in which we operate.
• Comprehensive understanding of the structure, scope & activities of the I&M Group.
• Proven ability to understand and identify problems associated with reputational risk and brand impact of issues/situations.
• Confidence, discretion, and a collaborative mindset.
• Excellent analytical and presentation skills enable effective data interpretation and communication to drive informed decisions.
• Demonstrates sound work ethics, honesty, and integrity. Maintains professionalism in all interactions and demonstrates respect and cultural sensitivity.
• Effective stress and time management skills, with the ability to prioritize tasks and respond proactively to demands.
• Excellent interpersonal skills with the ability to work collaboratively and build positive relationships with colleagues and stakeholders.
• Strong attention to detail, exceptional organizational abilities.
• Proficiency in Management Information Systems (MIS)

Preferred Competences

• Good understanding of broader regulatory environment including relevant codes of practice
• Professional knowledge of internal & external communications disciplines
• Understanding of risk policies & procedures