This position reports directly to Manager Transactional Banking and will be based at Head Office.

Role of the Job:

To support the growth of Finance Trust Bank’s transaction banking business by driving deposit mobilization (CASA growth) and digital solutions adoption across SME, corporate, and institutional clients. The role focuses on expanding low-cost deposits, increasing digital transaction volumes, and strengthening client relationships in line with the bank’s financial inclusion and sustainable growth strategy.

Key Result Areas:

• Drive acquisition of low-cost deposits (CASA) by onboarding and growing relationships with SMEs, SACCOs, NGOs, corporates, and other target segments.
• Identify and convert transactional relationships into stable deposit balances through proactive client engagement and account activity monitoring.
• Support branch-led and institutional liability growth initiatives aligned to Finance Trust Bank’s targets.
• Promote and drive adoption of digital banking channels (mobile, internet, USSD, agency banking) to increase transaction volumes and reduce over-the-counter activity.
• Lead onboarding and utilization of collections and payments solutions (e.g., bulk payments, school fees collections, merchant solutions) to deepen client engagement and grow fees.
• Support Relationship Managers in managing SME, women-led businesses, and institutional client portfolios (aligned to the bank’s niche focus)
• Conduct client visits to understand cash flow cycles and propose relevant transaction banking solutions.
• Build strong relationships with key decision-makers to enhance retention and wallet share.
• Support structuring cash management, collections, and payment solutions suited to client needs.
• Work closely with product, operations, and IT teams to ensure smooth onboarding and implementation.
• Ensure timely resolution of client onboarding and service issues.
• Ensure full compliance with KYC, AML, and Bank of Uganda regulations.
• Adhere to internal policies during client onboarding and transactions.
• Identify and escalate potential risks in client relationships.
• Collaborate with Relationship Managers and branch teams.
• Support internal awareness of digital and deposit solutions.
• Train and support branches in acquisition and management of high transactional accounts such as Schools, Health centers, Churches.

Minimum educational and technical competence requirements:

• Bachelor’s degree in Business Administration, Finance, Economics, or related field
• 2–4 years’ experience in banking, preferably in SME banking, transaction banking, or sales
• Experience in deposit mobilization and/or digital financial services is highly desirable
• Knowledge of the Ugandan banking landscape and SME sector
• Strong sales and relationship management skills
• Understanding of cash management, payments, and digital banking solutions
• Ability to engage SMEs and grassroots business segments
• Strong communication and presentation skills
• Analytical mindset with attention to detail
• Proficiency in MS Office and banking systems
• Results-driven with a strong focus on liability growth
• Passion for financial inclusion and SME development
• Proactive, self-starter with high energy levels
• Customer-centric with strong interpersonal skills.