Job Summary

To achieve agreed sales targets in line with the business objectives through proactive selling of non-life insurance policies.

The jobholder will be responsible for business development both with new and existing customers where they are expected to grow the respective non-life Insurance Policies.

Job Description

Key accountabilities

Sales to Absa Customers with operational rigor and compliance with KYC requirements: (90%)

• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products to meet set sales targets.
• Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
• Submit and check correctness of the completed application forms of non-life Insurance Policies in line with Bank policies and requirements to line manager for review
• Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations

Customer Service

• Provide excellent timely customer service in line with Absa values and policies
• Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications

Technical Experience and Capability

• Pursue continued improvement in personal development by participating in learning and development trainings assigned
• Agree annual performance objectives with the line manager, including specific sales targets.

Education and experience required

• Certificate of Proficiency in Insurance (COP) is a MUST have
• Certificate in Insurance Uganda is an added advantage
• Bachelor’s degree (1st class- 2nd upper and lower second class)
• At least a credit in Math and English at O level,
• 2 principle passes at A level.
•  a relevant experience in a front-line banking sales/marketing/service environment is an added advantage.
• Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers

Preferred

Knowledge & Expertise:

• Experience Required
  • Based on market / country requirements
  • Experience of competitor products sales advantage
• Communication and Interaction required:
  • Staff in own area (manager, subordinates, colleagues)
  • Staff outside own area
  • Internal customers (other than staff in own area)
  • External Customers
• Knowledge & Skills: (Maximum of 6)
  • Basic knowledge of the bank’s products and services advantage
  • Basic understanding of how the Bank operates advantage
  • Knowledge of local banking policies and laws

Essential

• Outstanding relationship and interpersonal skills
• Strong selling and negotiation Skills
• Strong Presentation Skills
• Problem solving Skills
• Team Skills
• Communications Skills
• sales focus

Preferred

• Basic Legal and credit skills.
• Thorough understanding of the financial services industry.
• Proven sales track record in financial services or related industry.
• Competitor product sales experience
• Innovativeness

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)