To respond to any Private, Prestige/ Executive client service queries and requests received telephonically in the Affluent Express within laid down policies and procedures.
Job Responsibilities
- Act as first point of contact for customers and demonstrates product knowledge on existing and new products
- Follow the relevant risk and compliance procedures, work instructions and business requirements.
- Accurately log request (e.g., records the customer interaction by capturing leads, queries, complaints, compliments, contact details, etc.)
- Undertake root cause analysis to prevent recurring problems/queries within the team context.
- Provide quality service to customers in order to fulfil their needs within the least amount of time.
Qualifications
- Minimum of First Degree
Experience
- 1- 3 years of experience of the bank’s products, processes and systems. Understands regulations governing the management of financial services and other relevant bank policies.
Additional Information
Behavioural Competencies
- Adopting Practical Approaches
- Interacting with People
- Exploring Possibilities
- Developing Expertise
- Team Working
Technical Competencies
- Customer Reception and Channelling
- Difficult Calls Management
- Query Resolution
- Telephone Caller Handling
