The Billing Assistant – Revenue Protection is responsible for supporting revenue assurance initiatives by processing billing adjustments, correcting discrepancies, identifying and resolving revenue leakages in the system, and ensuring accurate posting of transactions related to customer accounts. The role plays a key part in safeguarding company revenue through proper billing controls, accounts corrections, and compliance with internal policies.
KEY RESPONSIBILITIES
Billing, Account Adjustments & Account Management
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Process adjustments and corrections to erroneous bills to ensure accurate customer billing
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Offer billing support services to the Area Offices whenever requested.
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Handle VAT deemed adjustments in line with applicable tax regulations
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Make debt adjustments (amortization) to customer accounts in support of revenue collection efforts.
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Post charges and carry out payment reversals based on approved requests and supporting documentation
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Process emergency token requests and token related adjustments in compliance with the revenue management process.
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Process mispost requests and ensure accurate reallocation of payments
Revenue Protection Support
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Analyze customer consumption trends and correct any identified billing anomalies, irregular consumption, and revenue leakages
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Maintain proper documentation for all adjustments and account interventions
Data Management & Reporting
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Maintain accurate and up-to-date customer billing and adjustment records
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Reconcile billing adjustments with system reports and field data
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Prepare periodic reports on adjustments, reversals, and recovered revenue
Compliance & Controls
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Ensure all billing adjustments comply with company policies and regulatory requirements
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Adhere to internal controls to prevent fraud, errors, and revenue loss
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Maintain confidentiality and integrity of customer and financial information
EXPECTED OUTCOMES
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Improved billing accuracy and reduction in billing errors
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Timely processing of adjustments and account corrections
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Enhanced revenue recovery and minimized financial losses
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Compliance with tax regulations and internal financial controls
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Accurate and up-to-date customer account records
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Efficient resolution of customer billing discrepancies and technical issues
QUALIFICATIONS & EXPERIENCE
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Bachelor’s degree in finance, Statistics, Accounting, Business Administration, or any related field
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At least 1–3 years of experience in billing, revenue assurance, or finance operations (preferably in utilities or service industries).
SKILLS & COMPETENCIES
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Strong numerical and analytical skills
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High level of accuracy and attention to detail
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Good understanding of the billing systems and financial processes
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Strong organizational and time management skills
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Good communication and interpersonal skills
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Problem-solving and critical thinking abilities
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Integrity and high ethical standards
Proficiency in Microsoft Office applications, especially Excel