As the Billing Services Lead you will manage the billing function, including management of team members, and play a critical role in the revenue cycle of the company and will be responsible for overseeing all aspects of billing, compliance with billing and collections policies and the management of client inventories.

Core Responsibilities

1. Manages the billing function, including team members, and fosters a culture of excellence, continuous improvement, and ensure all bills are issued timely, accurately and efficiently

• Ensure that the team maintains expertise with respect to industry trends and best practices (e.g. technology, processes, etc.) and applies them back into company billing processes
• Ensure both client and company preferences are appropriate balanced
• Document, maintain, update, and communicate key policies and practices
• Publish and manage performance against key metrics
• Provide consistent direction and guidance to billing team and instill an expectation of compliance with policies and practices at all times

2. Manage unbilled inventory

• Work closely with the Director, Billing & Collections and A/R Manager to ensure consistent and regular communication around issues and old outstanding balances
• Identify and escalate problem accounts; work with the appropriate parties to influence timely and effective responsibility

3. Organize the billing process of indirect rate adjustments and reconciliation

• Interface with core rates team and keeps other members of the billing team apprised of any changes in process
• Maintain spreadsheets detailing statuses of indirect rate adjustments for eligible projects for each Phase.
• Ensure that all steps of the checklist have been properly filled out for each project
• Hold regular rates status meetings  and prioritizes action items for group
• Maintain list of projects that have been identified as givebacks to the clients and assigns to team members
• Document key policies and business processes related to the indirect rate adjustment process

4. Provide superior customer service to external and internal clients.

• Maintain a thorough understanding of the needs of all our customers and ensure the team exceeds those expectations
• Respond to all client billing inquiries in a timely manner
• Coordinate with divisions and billers to ensure invoices are revised accordingly and/or necessary information is provided to the client
• Develop strong relationships with company management and ensure a mutual understanding of and appropriate balance between those needs and the requirements of Finance

5. Interface with divisions/departments to resolve any billing-related issues

• Hold monthly division meetings to review metrics and progress
• Interface with IT to troubleshoot Oracle issues on invoices and test fixes as needed before live production rollout
• Communicate and works closely with Contracts specifically on billing matters

6. Foster a culture of continuous improvement and work with other team members and IT to automate processes and reduce the amount of manual labor required for work processes

What We Value

• Bachelor’s Degree + Five years of relevant experience, or Master’s Degree + Three years of  relevant experience
• 8-10 years of billing or accounts receivable experience preferred
• Experience managing small teams and supporting their learning and career growth
• Understanding of US government contracting and US government invoicing strongly preferred
• Expert knowledge in using spreadsheets (preferably Excel)
• Demonstrated expertise in government accounting and client specific portals for invoicing
• Strong analytical and critical thinking skills  
• High degree of confidence and professional maturity  
• Superior communication skills.  
• Excellent customer service.  
• Demonstrated track record of identifying and implementing process improvements.   
• Expertise with Oracle (or similar software with project accounting). 
• Strong knowledge of government accounting and billing

What We Offer