• To drive the KCB Bank Uganda Limited digital channels ensuring that the Agent banking manager and Card Business manager are kept up to date on progress made.

KEY RESPONSIBILITIES:

• Review and update the new and existing Agent Banking and merchant Business network through proper customer relationship by ensuring 100% of agent / merchant base is visited and call reports are presented to the branch manager for review before submitting to the Agent/Merchant manager for review and filing.
• Manage the development of the agent and merchant network through proper communication on new strategies brought on board, fast track and solve any complaints coming in through and create regular reports communicating progress made against these targets.
• Engage in the selection and recruitment of new Agents and merchants to the network ensuring quality recruitment. Give feedback to the prospects on their files and maintain proper relationship with them.
• Support in the delivery of all training given to Agents and merchants and ensure that the content and structure of training courses provided are kept up to date and agents/merchants are delivering high levels of customer service. Ensure that all Agents comply with all applicable operational guidelines, identify, report, and address any fraud that occurs within the network to the Agent banking Manager or the designate.
• Ensure that all the new implemented initiatives to booster service and product growth are given out to the agents/merchants and are aware of such products and observe retention of customers and agents across the Agent/merchant network including new functionalities available
• Ensure that Agents have sufficient liquidity to meet customer needs through the management of the liquidity forecasting and delivery processes. Ensure that liquidity is delivered to Agents in a timely and cost-effective manner with the Agent Banking manager in know.
• Deliberately drive sales to achieve optimization and see growth in transactions done at the point of sale as a means of reducing operational costs of the bank.