Unifi is a fast-growing financial technology company operating in Zambia, South Africa, Uganda, and Kenya. Unifi Zambia delivers personal lending products from physical branches and digital channels, utilizing internally generated software and lending products backed by IT and data analytics teams.

Key Responsibilities:

Helpdesk Support:

• Respond to IT-related issues and queries via email, phone, or in person.
• Log and track all incidents and service requests, ensuring timely and effective resolution.
• Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
• Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.

Hardware & Software Maintenance:

• Assist in the setup, configuration, and maintenance of desktop computers, laptops, printers, and peripherals.
• Install, configure, and update software and hardware according to company policies.
• Ensure all equipment is properly maintained and provide support for hardware repairs and upgrades.

Network & Systems Support:

• Provide basic network and server support, escalating more complex issues to the appropriate team members.
• Monitor and maintain the company’s computer systems and networks, ensuring availability and performance.
• Assist with user account management, including password resets and access permissions.

Documentation & Reporting:

• Document issues, resolutions, and help desk processes to improve team knowledge and efficiency.
• Maintain inventory of IT assets, ensuring proper logging and tracking of equipment.
• Assist in the development of user guides and training materials for staff.

Training & Support:

• Provide orientation and guidance to staff on how to operate new software and computer equipment.
• Assist with the onboarding of new employees by setting up their workstations and configuring necessary software.

Facilities Maintenance

• Conduct routine inspections of Unifi branches and office buildings.
• Support minor repairs or upgrades to office utilities, such as power backup and light fixtures.
• Liaise with vendors for major facility repairs and service requests.
• Ensure branding elements, such as digital signage, posters, and displays, are functioning and visually appealing.
• Conduct regular checks on the condition of physical branding (e.g., banners, signs).
• Coordinate with vendors for branding updates, repairs, or replacements.