KEY ACCOUNTABILITIES:

• Anticipate and understand the needs of respective departments within context of the Bank Strategy and align them with business objectives.
• Translate the business needs of stakeholders into detailed functional requirements to effectively document and communicate business requirements to the development team and other key stakeholders.
• Elicit business (functional and non-functional requirements) and technical requirements from respective stakeholders to thoroughly determine risks and premises linked to a given project.
• Research and interact extensively with both current and future end users to consider future technological changes and how they might impact the project when defining requirements to be delivered.
• Conduct detailed analysis to discover, define, document, and analyze requirements that are associated with specific business objectives to arrive at a precise and clear definition of the scope of a project.
• Create and utilize documents throughout the project’s life cycle that include requirements management plan, use cases, user stories, and project vision document.
• Coordinate problem-solving engagements to deliberate on and determine how certain needs can be satisfied alongside newly acknowledged constraints which may include policy or procedural changes during implementation stage because of technological, functionality, or compatibility issues.
• Engage with the concerned stakeholders and the development team to devise new ways of achieving projected results while saving on available resources.
• On delivery of solution, confirm that Business Requirements have been delivered according to Business needs before communicating the same to affected stakeholders.

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:

• A Bachelor’s degree in Computer Science, Information Technology, Business Computing, Commerce, Accounting or Business Statistics or another related field.
• Adept at Financial Technology, Change, Process Management & Innovation.
• A professional qualification such as Certification of Competency in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP) or any Project Management Qualification is required.
• Six Sigma Lean Green Belt would be an advantage.
• At least 5 years’ work experience, 3 of which should be in a technology, business analysis, change management or operations position in a financial services institution or Fintech.
• Creative, critical thinking skills and detail oriented.
• Knowledge of business and industry.
• Command of Project Management Methodologies.
• Adequate technical acumen to understand current state, identify needs and define solutions.
• Understanding of how technical systems work and how the work of changing them is done.
• Able to process a wide variety of information, evaluate the costs and benefits of solutions, and solve complex business problems.
• Leadership, negotiation and decision-making abilities.
• Elicitation, facilitation and communication skills.
• Ability and willingness to learn, often by working with technical stakeholders.
• Political and cultural awareness.
• Inquisitive and questioning mindset.
• Ability to document and support their analysis, recommendations to a diverse group of stakeholders.