Our client is urgently recruiting a Business Analyst to support Training & Business Solutions / IT & Digitization / Change Management projects/initiatives and engagements, provide administrative support to the general office, liaise’ with the project management office (PMO), and perform overall business coordination activities. This position is a key role within the organization. The Business Analyst serves as a key point of contact for internal and external constituencies on Training & Business Solutions / IT & Digitization / Change Management matters. S/he also serves as a liaison to the senior management team; organizes and coordinates executive outreach and external relations efforts; and oversees special projects.

The candidate must be creative and enjoy working within an entrepreneurial environment that is mission-driven, results-driven, and community-oriented. The ideal individual will have the ability to exercise good judgment in a variety of situations. Selected candidates will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion. S/he must be a strategic and critical thinker with business know-how as well as sales capabilities and executive presence to engage at the highest levels of client organizations.

Role Responsibilities

1. Business Support.
2. Provide support to Training & Business Solutions / IT & Digitization / Change Management units within the organization, on their projects and initiatives.
3. Identify opportunities within the market; document and suggest offerings and differentiation elements based on findings.
4. Evaluate potential projects and identify opportunities to expand work scope and drive revenue.
5. Gather market intelligence and prepare reports.
6. Ad-hoc administrative tasks as needed.
7. Any other duties assigned and related to the job.

• Project Office Support

This aspect of the role comprises providing support for projects and initiatives in the respective business units including but not limited to:

• Complete tasks as assigned and coordinate with Training & Business Solutions Specialist / IT & Digitization Specialist/ Change Management Specialist ensuring timely communication for successful project completion.
• Understand the scope of projects, identify project participants, keep updated contact information, and ensure a reliable means of communicating at all times with the project team.
• Document and gather requirements on projects, engagements, and initiatives.
• Assist with project tracking; ensure the project’s information management system is up to date.
• Evaluate the progress of the project to ensure that the timeline is followed steadily and consistently.
• Perform important administrative functions for projects and initiatives; which might include updating the project schedule, taking minutes at meetings, making phone calls to vendors and suppliers, responding to e-mails, and writing progress reports to the project team.
• Follow-through on projects to successful completion, often with deadline pressures.
• Any other duties assigned and related to the job.

Educational Qualifications:

• University degree in Business Administration, Management, Social Sciences or a related discipline
• Additional certification in business management, project management or related field is a plus

Essential Skills:

• Relevant Experience in a related field, such as management, training, project support in a corporate environment (Minimum – 0 to 3 Years),
• Good business acumen and attitude with excellent project management skills, in order to support respective teams.
• Strategic planning on a business level; can build an effective business case reflecting the value of an appropriate strategy.
• Ability to research and provide excellent input for business opportunities.
• Out-of-the-box thinking to drive innovative solutions to business issues.
• Ability to organize and manage multiple competing priorities.
• Proficient with Microsoft Office Suite.
• Excellent verbal, written, documentation, presentation, and communication skills.
• Experience with working in the Human Resources, Training, and Corporate Services industry is a plus