• Provide administrative support to the executive team by delivering an effective customer service experience.

As Part Of Our Team You Will:

• Plan and organize internal and external meetings/events including materials, catering, logistics, including partnering with IT on technology / Audio-Visual setup.
• Manage calendars and schedules, domestic/international travel arrangements / logistics.
• Complete expense reports and credit card reconciliation.
• Generate Purchase requisitions and requests for payments using our invoicing system.
• Receive and distribute mail for the team, resolving what needs to be brought to the attention of the executive.
• Perform copying, collating, binding, packaging, and disseminate routine and other documents as requested by executive and their team.
• Collaborate and serve as backup to other Business Assistants, as needed.
• Support special projects, board meetings, leadership meetings and company events.

Your Training, Skills and Experience Checklist:

Formal Qualification (including Professional Registrations): 

• Higher National Diploma in Office Management /Secretarial/ Administration, or a related field.

Additional Knowledge:

• Administrative management.
• Event Planning and Management.
• Vendor Management.
• Customer Service fundamentals.
• Software Platforms like SAP, Concur and similar applications and MS Suite

Experience:

• Minimum of 1– 2 years’ experience in a Personal Assistant capacity / Office Administration environment, with exposure to administrative activities and office support.

Problem Solving Ability:

• Complete concrete procedural tasks.
• Follow procedural steps to complete work.
• Use practical judgment to overcome problems, or requests assistance.
• See alternatives based on trial and error.
• Improve working methods using day-to-day experiences, procedures, observations of pattern of events, and trial and error.

Technical Skills:

• Competent Proficiency in MS office Suite /collaboration tools.
• Foundational proficiency in planning, scheduling and calendar management.
• Foundational proficiency in organization skills and ability to manage multiple priorities.
• Foundational Proficiency in event management.
• Foundational Proficiency in domestic and international travel planning and coordination.
• Competent Proficiency in improving customer service experience.
• Foundational proficiency in project management.

Social Process Skills:

• Self-awareness: Understand own behaviours and is aware of the impact on others and adapt their own behaviour where necessary in order to get a productive outcome for the wider team.
• Team process: Able to be an effective team member by listening, clarifying tasks, receiving and providing feedback, able to be an effective team leader (where applicable) by establishing and maintaining a positive and productive work environment through listening, dealing with different points of view, giving and receiving feedback.
• Collaboration: Build positive working relationships with a diverse range of people across disciplines.