Department: Distribution
Job description
Provide proactive business banking sales and relationship management that will nurture and grow a portfolio of SME customers by identifying and offering value adding and specialised bank financial product solutions.
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Analyze the geographical and environmental factors affecting the Branch to be able to understand its commercial potential and competition
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Periodically analyze the customer base of the branch and portfolio
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Monitor and action daily referrals/leads within set time lines
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Ensure weekly sales plans are in place
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Manage the loan portfolio by active participation in watch list meetings, monitor/manage pre-Non Performing Loans (NPLs) and fully recover bank funds
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Support in the timely and efficient preparation of business documentation to facilitate faster turn-around-time and closure of customer requests; such may include but not limited to-preparing bid bonds, performance guarantees and invoice discounting.
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Optimize cross-selling opportunities and provide comprehensive financial advice to clients on all services they seek to revel in with the Bank and facilitate them to access such solutions.
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Support in the preparation of the arrears and excesses reports to be used by the RAC committee in assessing the performance of the portfolio at risk.
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Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
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Identify, grow and sustain customer relationships that can provide superior returns and contribute towards the growth of the Bank as per set targets.
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Receive and verify customer documents for account opening, loans, account amendments and any other customer instruction as per the Bank’s set guidelines
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Prepare and maintain well documented reports on accounts opened, KYC, call visits to clients to be used in relevant management decisions.
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Collect, process and follow up on customer complaints and provide feedback to customers.
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Assist to enhance staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes and coaching team members.
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Carry out any other duties that may be assigned to you from time to time.
- Education: A university degree in Finance, Marketing, Banking or any related field from a recognized university;
- Experience: 3 years’ experience in banking/Sales
- Strong track record in Sales Management.
- Good knowledge of risk management and credit principles
- Excellent understanding of the Bank, its strategy and all of its Banking services.
- Advanced, computer literacy, numerical skills and statistical skills.
- Very strong verbal and written communication skills.
- Strong leadership and interpersonal skills
- Team player with the ability to work under pressure, and in position to exercise excellent judgment.
- Willingness to travel for stakeholder meetings, regulatory consultations, and operational reviews as needed.
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High ethical standards and a commitment to the values of the Bank.
