To plan, implement, and coordinate Namport’s Business Development projects and activities by deploying innovative and responsive strategies to open new markets; coordinate key relationships between Namport, WBCG, and identified stakeholders; improve market positioning and overall competitiveness for the realisation of Namport’s overall business strategy, in compliance to relevant regulations and legal guidelines. The position is at a specialist level of work and reports to the Manager Business Development.

KEY ACCOUNTABILITIES

• Ensure the effectiveness of functional structure and processes to enable strategy execution and meet divisional performance goals.
• Analyse statistical data and reports to identify causes of problems and develop recommendations to improve Namport’s  Customer Service policies and practices.
• Develop, review, update, and implement procedures regarding customer care and related services.
• Determine customer service requirements by maintaining contact with customers visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; and analysing information and applications.
• Improve customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analysing results; and implementing changes.
• Contribute to and implement policies, procedures, and services recommending improvements related to business development to expand into new markets while attempting to increase current customer spending.
• Diversify and grow the Namport customer base by maintaining contact with customers, developing a thorough knowledge of the marketplace, benchmarking best practices, identifying competitors, analysing information, and sourcing significant clients from each major geographic area.
• Analyse and recommend changes to the tariff policy in line with international benchmarking and determine pricing strategies for applicable products and services.
• Facilitate internal/external communication on tariff reviews or structure charges, provide ad hoc tariff quotations, and handle related inquiries.
• Promote and maintain partnerships and links with other Port Authorities to establish logistics and business solutions.
• Develop effective marketing and related programs to ensure brand visibility and global brand presence.
• Execute promotion and sales of Namport’s services through direct customer contact in all media forms.
• Understand how Namport’s services are interrelated with its logistics partners in the Walvis Bay Corridor Group and communicate this effectively to potential customers.
• Provide input to the development of the sectional annual OPEX and CAPEX budgeting and expenditure.

QUALIFICATIONS & EXPERIENCE

• Honors Degree [NQF Level 8] in Commerce, Finance, Marketing, Sales, or equivalent.
• A minimum of five (5) years’ relevant professional experience in the field of Commerce, Finance, Marketing or Sales, of which two (2) years should have been at a supervisory level.
• Self-motivation to meet and exceed goals and the ability to work in a fast-paced environment.
• Problem-solving skills, sound judgment skills, and decision-making skills.
• Analytical ability with strong business acumen.
• Ability to establish and sustain effective relationships.
• Good negotiation skills and presentation skills.
• Must be a strategic partner, with well-developed emotional intelligence and inter-cultural intelligence capabilities.