The Service Business Operations Manager will drive business processes and own the wing-to-wing P&L for GE HealthCare Services, Africa. He/she will work cross-functionally to drive first class service contract process execution, data accuracy, billing excellence and P&L productivity.

Key responsibilities

• Oversee customer contract management in the Service ERP (contract addition, modification & deletion)
• Drive timely and accurate billing of customers for contract and non-contract services.
• Manage data quality in the various Service ERPs/Tools (Installed Base, Contracts, Warranty)
• Drive Service End of Life processes
• Work with local and regional teams to identify, execute and monitor P&L productivity initiatives.
• Provide analytical and operational reporting to drive execution of revenues and costs.
• Support Finance team during month, quarter and year-end financial closing
• Support cash collection through timely resolution of customer invoicing disputes in coordination with Service Sales and Field Service teams
• Monitor and drive improvement of key performance indicators.
• Ensure compliance to quality and regulatory requirements.

Qualifications/ Requirements

• Bachelor’s degree in business or related field of study.
• Minimum 10 years of progressive work experience in a business environment
• Proven leadership skills including the ability to motivate cross functional teams to achieve business goals.
• Experience in team management
• Demonstrated ability to challenge the status quo and drive process improvement.
• Strong analytical and quantitative skills: Ability to clearly link financial results to operational performance drivers, generate alternatives and drive positive change.
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Demonstrated ability to analyze and resolve problems.