Key Areas:

• Design Customer Value Management (CVM) and Customer Experience strategies.
• Increase revenue and customer satisfaction.
• Develop Retention, win-back, and loyalty programs.
• CVM Reports.
• Stakeholder Engagement.

Responsibilities:

• Develop analytics programs that profile customers’ behavior.
• Create churn prediction models.
• Measure and analyze customer satisfaction trends.
• Develop revenue stimulation, retention, and loyalty schemes.
• Provide product recommendations and comprehensive business requirements for revenue generation.
• Prepare daily reports showing campaign performances.
• Identify and develop new, efficient, and customer-obsessed base activities and lifecycle programs to increase revenue.

Experience:

• Minimum of 2 years of experience in telecommunications or pay TV CVM (Customer Value Management) is advantageous.
• Commercial experience (PayTV, mobile telecoms experience is preferable but not required).
• Proven numerical skills, commercial acumen, and the ability to interpret commercial and financial analysis.
• A track record of developing a strategic vision for CVM activities and reaching ambitious revenue objectives.
• Competent and confident relationship-building skills and the ability to influence senior management.