Mission

Reporting to the Operations Manager – the Business Registration officer, will be responsible for running the day-to-day operations of the business unit by taking lead in all business-related projects and providing advisory to clients on all mandatory and statutory obligations related to opening and operating a business in Kenya.

Responsibilities

• Manage registration procedures for companies; E-Citizen, KRA, NSSF, NHIF, NCA and NITA
• Process, with a high level of accuracy and efficiency, documents relating to the incorporation and registration of companies.
• Ensure mandatory payments such as business licenses, annual subscriptions and permits are made to the relevant bodies on a timely basis.
• Assist the Operations Manager with strategy development and implementation for the business units.
• Follow-up services to ensure constant high-quality standards.
• Share weekly updates and final documents to clients via the platform.
• Provide valuable insight to clients and advise them on best practices e.g. statutory and other mandatory obligations related to their requested services.
• Suggest new processes to optimize the company’s business and operating models.
• Managing and updating clients’ database and allocated project status on CRM and the platform
• Ensure customer satisfaction through excellent customer service.
• Find new partners and build productive long-lasting business relationships.
• Remain knowledgeable on services offered and discuss available options.
• Develop expertise on services offered and contact with related online procedures.
• Any other related task assigned by the Operations Manager.

Profile

• Bachelor’s Degree in a Business-related field
• Working knowledge of expatriation market dynamics and requirements
• Customer service focus and attention to details
• Computer use competency (Office 365, Microsoft Teams, CRM, Perfex, etc.)
• Good knowledge of Compliance & Registration of Companies procedures in Kenya.
• Self-motivated and results-driven personality
• Impeccable work ethic