Business Support Provide Tier 0 and Tier 1 support (Workday and FIS). Manage Knowledge Database, User Documentation, FAQs (Workday and FIS). Supervise the Ticket intake, the ticket queue assignment (Jira for Workday, SNow for FIS). Provide pre-script standard incident resolution (Workday and FIS).
• Deployment – Upgrade (Workday) Assist the future deployment of Workday modules. Manage the integration with other business systems (such as Maintenance, Payroll, digital signature, scanning) Open Business cases in Workday Community for identified issues. Follow all small and large system evolutions requested by users and developed by AMS. Follow all SaaS application upgrades and measure their impact for the users. Contribute to a more efficient and comprehensive usage of the Business Systems.
• Systems (Workday and FIS) Guarantee and follow systems quality, performance, and availability. Follow data integrity. Organize and conduct business reviews (needs + functional evolutions, priorities) and carry out complete follow-up of the requests impacting the tools for the activity of the business client. Implement KPIs to monitor and improve activity (management of cost, problem rate, productivity, etc.).
• Others (Workday and FIS) Guarantees with the solutions and service providers the maintenance of the overall applications operations’ quality and performance. Coordinate the “Key-users” network with business entities. Be the main point of contact for Workday, FIS, and AMS. Follow the budget related to Workday, FIS, and AMS. Ensures compliancy of every dataset with operations, projects and business processes standards
ACCOUNTABILITIES
• The Business System Administrator assists the business in defining and modeling their needs, constraints, and requirements. As a functional specialist, analyzes the needs of the business lines, verifies the adequacy of the IST supporting the activities of the business, and proposes innovative solutions (process and / or technical) to meet the needs in Workday and FIS. The Business System Administrator has also an operational responsibility in the delivery of the services.
QUALIFICATIONS & EXPERIENCE REQUIRED
• Bachelor’s degree in Information Technology
• Experience: 8 to 10 years’ experience in technical specialty (ERP and HCM applications support, security, data management) Proficiency in the usage of business systems / ERPs: Finance, HR, Contract & Procurement, Cloud-based solutions, Treasury and services. Finance background and experience is a plus.
• Skills: Ability to organize and manage priorities, rigorous, strong interpersonal skills, fluency in English. General team spirit: Creative, strength of proposal for performance improvement
