Call Centre Representatives (2 Positions)

You’ll handle inbound inquiries, make outbound calls to leads, and guide prospective students through the application process with warmth and professionalism.

KEY RESPONSIBILITIES:

• Handle inbound calls, emails, and WhatsApp inquiries from prospective students
• Make outbound calls to leads generated through marketing campaigns
• Provide accurate information about programs, admission requirements, and fees
• Schedule campus tours and appointments with admissions counselors
• Follow up on incomplete applications and nurture leads
• Update CRM with call notes and lead status
• Achieve daily/weekly call targets and conversion
• Escalate complex inquiries to Sales Lead

QUALIFICATIONS:

• Diploma or Bachelor’s degree in any field
• 1-2 years in call centre, customer service, or sales
• Excellent phone etiquette and communication skills
• Patience, empathy, and problem-solving abilities
• Proficiency in English (additional languages a plus)
• Basic computer skills and CRM experience
• Ability to work shifts including evenings and Saturdays
• Target-oriented mindset
• Microsoft Excel & Google Sheets proficient