The Change & Transformation Officer will be responsible for coordinating and overseeing the successful execution of various bank projects on schedule, within scope and in alignment with organizational goals.

KEY RESPONSIBILITIES:

• Ensure the agreed project management methods, standards and processes are maintained throughout the project lifecycle.
• Assist the Project Managers in developing and managing detailed project plans, including schedules, scope definition, cost estimates, resource plans, communication plans, risk mitigation plans, and issue resolution plans in collaboration with stakeholders ensuring alignment with organizational strategic objectives.
• Develop and maintain the project library, filing, recording and reporting systems.
• Documentation & Reporting: maintain comprehensive project documentation and ensure that all information is up to date and easily accessible throughout the project lifecycle.
• Budget and Cost Management: monitor project expenses to ensure project delivery within the approved budget in collaboration with the Bank Finance team.
• Risk and Issue Management: in collaboration with the Bank’s control functions, proactively identify, assess, and mitigate project risks and issues risks including their appropriate escalation and contingency management to minimize disruption to project progress.
• Stakeholder Management: build and maintain strong relationships with internal and external stakeholders acting as the primary liaison, provide regular updates and manage expectations.
• Post-Implementation Review: conduct project reviews to evaluate project success, assess the outcomes, and identify lessons learned for future projects.

KEY PERFORMANCE INDICATORS:

• Project Delivery on Time- measure whether the project was completed within the agreed-upon timeline
• Cost Management – track whether the project was completed within the approved budget
• Risk Management- identifies and resolve risks and issues during the project.
• Change Management- ensure that any adjustments to the project scope, timeline, or budget are handled systematically and with minimal project disruption.
• Post-Implementation Review (PIR) and Continuous Improvement- carry out Post-Implementation Review (PIR), particularly lessons learned, and how they are applied to future projects.

Minimum Education Qualification:

• A Bachelor’s Degree in Computer Science, Information Technology, Commerce, Economics, International Business, Project Management, Business Administration or, Business Statistics or another related field.
• Professional Certification: PMP, PRINCE2 and Certified Scrum Master are preferred
• Proficient with Project Management software (JIRA, MS Project, Asana or other collaborative tools).

 Work Experience:

• At least 5 years’ experience in a Banking, Telecom, or Fintech environment with a proven track record of successfully delivering projects on time and within budget.
• Understanding of regulatory requirements, compliance standards, and financial industry best practices.
• Strong communication, analytical, interpersonal, and problem-solving abilities and the capability to manage multiple priorities in a fast-paced environment.