Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi.
Job Purpose:
To assist in the smooth running of the premium relationships, Conversion and collection function so as to achieve:
- Optimum Business Relations
- Optimum Business Compliance
- Optimum Conversion and Collection Success rate
Key responsibilities:
- Be an effective Brand Ambassador and interface between Britam and her premium intermediaries/Business Partners.
- Establish reliable and productive linkages with existing and potential premium intermediaries and assist in market deepening.
- Develop and maintain strong and enduring relationships with premium intermediaries to facilitate timely payments and uptake of New Businesses.
- Enhance and strengthen the premium launch, collection and Relationship Function and related framework.
- Optimize Revenue by Launching & collecting Premium in a professional and timely manner.
- Champion the timely and convenient sharing of premium data.
- Effectively execute strategies to reduce and/or eliminate premium arrears.
- Increase premium revenue by making consistent and professional follow ups on premium gaps and increasing the new business success rate.
- Facilitate Check Off Agreements (MoUs/Contracts) between Britam and her premium intermediaries and ensure related compliance
- Advance automation by strongly advocating for automated launch and collection through digital platforms.
- Continually visit/meet premium intermediaries to ensure smooth relationships.
- Take stock of any concerns raised by Business Partners and Customers and escalate them as appropriate.
- Generate relevant activity reports.
- Actively report any emerging opportunities and threats encountered in the course of work.
- Assist in coordination and distribution of assigned memorabilia and other relationship materials.
- Profile premium collection channels and intermediaries and establish corresponding levels of engagement.
- Profile intermediary premium arrears and develop appropriate recovery strategy and/or measures to mitigate loss of income and customer loyalty.
- Have an ear on market intelligence and communicate appropriately.
- Assist in the smooth operation of the check off premiums collection function.
- Develop and maintain a reliable Check Off contact directory.
Knowledge, experience and qualifications required:
- Bachelor’s Degree in a business related field.
- Upto 1 year experience in a similar position.
