To be responsible for the development and continuous enhancement/reengineering of business processes and operations
Key Duties and Responsibilities
1. Developing and maintaining a culture of Continuous Improvement, promoting
best practice, encourage open conversation, feedback and action.
2. Facilitating business re-engineering and change
3. Developing change management tools and facilitating organizational
engagement during major change events.
4. Leading and coordinating the development of innovation and digitalization
strategy.
5. Facilitating the adoption of innovation and digitalization culture within the
Organisation.
6. Providing input into the delivery of new products/services
7. Fostering and maintaining positive relationships with key stakeholders
8. Embedding a strong customer culture through excellent service and quality at an
optimal cost to serve.
Attributes and competencies
Must be highly proficient at process mapping, process design of business operations
and processes.
Must be aware of continuous improvement strategies, KPIs and tools such as 6 sigma.
.
Experienced in quality improvement and quality assurance processes.
Must be forward-thinking and adaptable to dynamic situations
Have a solid understanding of innovation and digitalization and how it should be
applied in business
Must possess excellent interpersonal, leadership, and communication skills
Minimum Qualifications and Experience
Bachelor’s Degree in either Business
Administration/Commerce/Entrepreneurship/Engineering/Business
Information Technology/Industrial Engineering.
Five (5) years’ relevant work experience.
Relevant Professional Body Membership