Citizen Complaints Management Officer at Rwanda Forestry Authority (RFA), Kigali, Rwanda

Job responsibilities

– Receive and document the citizens’ complaints; – Analyse citizens’ complaints and advise the ministry management; – Ensure citizens’ complaints lodged in e-citizens system get timely feedback; – Monitor redress of the citizens’ complaints oriented to other institutions; – Establish a retrievable database of citizens’ complaints and their related feedbacks; – Report on citizens’ complaints received, resolved and oriented; – Monitor mechanisms for the citizens’ complaints management; – Carry out research relevant to his/her attributions to ensure standardized and effective performance; – Perform any other ministry duties assigned by the supervisor

Qualifications

- 1
  
  Master’s Degree in Law
  
  0 Year of relevant experience

- 2
  
  Bachelor’s Degree in Economics
  
  0 Year of relevant experience

- 3
  
  Bachelor’s Degree in Public Administration
  
  0 Year of relevant experience

- 4
  
  Bachelor’s Degree in Administrative Sciences
  
  0 Year of relevant experience

- 5
  
  Bachelor’s Degree in Management
  
  0 Year of relevant experience

- 6
  
  Master’s Degree in Public Administration
  
  0 Year of relevant experience

- 7
  
  Master’s Degree in Administrative Sciences
  
  0 Year of relevant experience

- 8
  
  Bachelor’s Degree in Law
  
  0 Year of relevant experience

- 9
  
  Bachelor’s Degree in Development Studies
  
  0 Year of relevant experience

- 10
  
  Master’s Degree in Economics
  
  0 Year of relevant experience

- 11
  
  Master’s Degree in Management
  
  0 Year of relevant experience

- 12
  
  Master’s Degree in Development Studies
  
  0 Year of relevant experience

- 13
  
  Master’s Degree in Political Sciences
  
  0 Year of relevant experience

- 14
  
  Mater’s Degree in Psychology
  
  0 Year of relevant experience

- 15
  
  Master’s Degree in Sociology
  
  0 Year of relevant experience

- 16
  
  Bachelor’s Degree in Psychology
  
  0 Year of relevant experience

- 17
  
  Master’s Degree in Governance and Leadership
  
  0 Year of relevant experience

- 18
  
  Bachelor’s Degree in Political Sciences
  
  0 Year of relevant experience

19

Bachelor’s Degree in Governance and Leadership

0 Year of relevant experience

Required competencies and key technical skills

- 1
  
  Integrity

- 2
  
  Strong critical thinking skills and excellent problem solving skills

- 3
  
  Inclusiveness

- 4
  
  Accountability

- 5
  
  Communication

- 6
  
  Teamwork

- 7
  
  Client/citizen focus

- 8
  
  Professionalism

- 9
  
  Commitment to continuous learning

- 10
  
  Resource management skills

- 11
  
  Problem solving skills

- 12
  
  Fluency in Kinyarwanda, English and/ or French. Knowledge of all is an added advantage

- 13
  
  Analytical skills;

- 14
  
  Knowledge of scope, challenges and problems concerning local development and decentralization service delivery

- 15
  
  Knowledge of approaches or models for building better governance

- 16
  
  Knowledge of the legislative background of Local Government Entities

- 17
  
  Knowledge of administrative issues

- 18
  
  Skills of all good governance standard for Public Services

- 19
  
  Understanding of rural development, with a focus on participatory processes, joint management

20

Knowledge of local issues, community priorities, organizational relationships, social and cultural constraints and realities, and environmental conditions