The candidate will enhance customer service standards and portray positive company image by ensuring professionalism and efficiency in the payment of claims.

Principal Accountabilities (Responsibility)

• Evaluate, negotiate and recommend valid claims for approval to fulfil the company’s contractual obligations for customer retention.
• Ensure documentation from insurers on sums insured, excesses, deductibles, and clauses applicable in case of a claim are issued correctly.
• Direct interaction with customers globally to resolve claims complaints and enhance customer satisfaction.
• Evaluate suitable claim defences and instruct appointed lawyers to take-up claims in litigation.
• Monitor, support and propose the appropriate direction of litigation to minimize loss exposure to the company.
• Develop and maintain a claims data archiving system as per legislation to protect the company’s exposure to recurring claims.
• Analyse and evaluate claim costs and pursue recovery.
• Analyse incident and loss trends and monitor implementation measures to minimize losses.
• Ensure adherence and consistency with company policy on claims in all outstations.
• Review and reconcile insurance accounts for proper cost allocation and accurate financial reporting.
• Prepare and analyse claims reserve reports for all outstanding claims for financial reporting to reflect the correct position of liabilities on the financial statements.
• Perform other department duties related to this position as directed by the section Manager.

Job Requirements

Qualification (Minimum)  

• Bachelor’s degree in business or related field.
• Computer skills and knowledge in Microsoft office.
• Part qualification ACII / Diploma in Insurance.
• Interpretation and application of conditions carriage for Baggage & Cargo.
• 3 years’ experience in the insurance industry in underwriting and claims handling in a busy organization.
• Experience in aviation industry will be of added advantage.

Additional Details

Other Skills

• Understanding of IATA regulations, international conventions and regimes in relation to international travel
• Computer skills and knowledge of Claims Management systems.
• Excellent interpersonal skills
• Strong Communication skills
• Negotiation skills
• Time management
• Presentation /tutoring skills
• Customer insight
• Analytical thinking
• Problem solving
• Customer service