The Imara Mediplus Centre is a multi-specialty outpatient medical facility, attended by doctors and specialists, focused on providing holistic all inclusive care.We create better lives, by providing access to world-class healthcare services with compassion.
Setting goals and targets, monitoring progress, and providing feedback and guidance to ensure that the kitchen staff is meeting the required standards.
KEY RESPONSIBILITIES
- Coordination of other team members to ensure there is efficiency.
- Act as a liaison between the team and the Head of Department.
- Lead, coach, and mentor claims team to ensure productivity and quality targets are met.
- Assist in conducting regular team meetings and one-on-one sessions to review performance, discuss challenges, and provide feedback while working hand in hand with the Head of Department.
- Oversee the processing of insurance claims with accuracy and in a timely manner.
- Provide regular updates to Head of Department on team’s performance, challenges, and progress.
- Assist with the Implementation of quality control measures to reduce errors, denials in claim submissions and backlogs.
- Serve as a point of contact for escalated claims inquiries or disputes, providing timely and effective resolutions by liaising with the Head of Department.
- Assist in orientation and training of new staff and interns when required to.
- Assist the credit team during collections by providing required documents necessary.
- Any other duty as may be assigned from time to time by your immediate supervisor.
REQUIREMENTS
QUALIFICATIONS
- Diploma in Business Administration or any other business-related course from a relevant Institution.
- Proven 3 years minimum experience as a Claims Officer in a busy Hospital
- Previous experience in leadership will be an added advantage.
JOB SKILLS
- Good Communications skills
- Leadership skills
- Team Work
- Problem solving skill
- Detail oriented
- Computer skills
