Setting goals and targets, monitoring progress, and providing feedback and guidance to ensure that the kitchen staff is meeting the required standards.

KEY RESPONSIBILITIES

• Coordination of other team members to ensure there is efficiency.
• Act as a liaison between the team and the Head of Department.
• Lead, coach, and mentor claims team to ensure productivity and quality targets are met.
• Assist in conducting regular team meetings and one-on-one sessions to review performance, discuss challenges, and provide feedback while working hand in hand with the Head of Department.
• Oversee the processing of insurance claims with accuracy and in a timely manner.
• Provide regular updates to Head of Department on team’s performance, challenges, and progress.
• Assist with the Implementation of quality control measures to reduce errors, denials in claim submissions and backlogs.
• Serve as a point of contact for escalated claims inquiries or disputes, providing timely and effective resolutions by liaising with the Head of Department.
• Assist in orientation and training of new staff and interns when required to.
• Assist the credit team during collections by providing required documents necessary.
• Any other duty as may be assigned from time to time by your immediate supervisor.

REQUIREMENTS

QUALIFICATIONS

• Diploma in Business Administration or any other business-related course from a relevant Institution.
• Proven 3 years minimum experience as a Claims Officer in a busy Hospital
• Previous experience in leadership will be an added advantage.

JOB SKILLS

• Good Communications skills
• Leadership skills
• Team Work
• Problem solving skill
• Detail oriented
• Computer skills