Generic responsibilities 

• Adhere to NRC policies, tools, handbooks and guidelines
• Prepare and develop status reports as required by management
• Promote and share ideas for improvement 
• Perform according to the work and development plan
• sweep, scrub, mop and polish floors in the office and guesthouses
• vacuum clean carpets, rugs and draperies, wipe down glass surfaces
• dust and polish furniture and fittings and tidy up offices
• clean (metal) fixtures and fittings and wipe down glass surfaces
• empty and clean trash containers and dispose of trash in a sanitary manner, clean wash basins, mirrors, tubs and showers 

Specific responsibilities 

• Clean the floor of the entire NRC Office and guesthouses and any annexes or covered spaces must be swept and mopped.
• Clean the ceilings, walls, door frames, bookshelves, tables and chairs should be dusted and cleaned
• Sweep and mop bathrooms/latrines thoroughly each day; bathrooms should be supplied with toilet paper and water as necessary.
• Make up beds and change linens as required, iron and press clothing and linen and tidy up guestrooms
• Tidy up rooms and wash windows as scheduled
• Iron and press clothing and linen, sort, fold and put away clean laundry
• Maintain all cleaning/cooking equipment and materials in a safe and sanitary working condition
• Monitor and report necessary domestic repairs and replacements 
• Will be working closely with the cook and assist whenever necessary
• Wash dishes and clean office/kitchen according to agreed hygiene standards
• Check all appliances in rooms are in working order
• Deliver any requested housekeeping items to guest rooms and Keep track of cleaning and laundry supplies and make stock request as needed.
• Observe and report damage of office/guesthouse property
• Ensure confidentiality and security of guest rooms
• Perform any other task assigned by line manager

Competencies 

Generic professional competencies:

• attention to detail/ reliability
• listening skills
• adaptability
• planning and organizing
• adaptability/team work
• integrity/honesty
• high energy levels
• Must be able to work under pressure 

Behavioural competencies

• able to listen and follow instructions
• able to work unsupervised and maintain a professional manner at all times
• displays integrity and honesty
• maintains a positive attitude towards residents, guests and visitors
• demonstrates attention to detail and thoroughness
• able to follow and adhere to standard policies and procedures

Performance Management

The Job Description 

 The Work and Development Plan 

The Mid-term/End-of-trial Period Performance Review Template

The End-term Performance Review Template

The NRC Competency Framework