Vacancy: Clients Relations Officer-Field Based (Science Related Background)
Cerba Lancet Uganda limited is the leading provider of private diagnostic pathology services in Uganda. Incorporated and registered in Uganda since April 2009 and part of Cerba Lancet group of Laboratories in East Africa under Cerba Lancet Kenya based in Nairobi, Kenya, and a member of Cerba Lancet Africa group of Laboratories in Africa with headquarters in South Africa.
Cerba Lancet Uganda Ltd has over 14 laboratories located in different towns in Uganda with two laboratories recommended for continuous ISO 15189 accreditation by SANAS and four by KENAS. This makes Cerba Lancet Uganda the leading pathology diagnostic company in Uganda with five accredited labs.
Location: Field based; Upcountry
Direct Report: Business Development Manager
General description
The Client Relations Officer will support sales and Business development Team in generating business.
Position Overview:
Key Responsibilities
Sales
Sell/Promote Lancet Uganda services as per the assigned target set.
Meet set quantitative and qualitative targets
- Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution lidentifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
- Adhere to the steps outlined from the selling skills tool.
- Organize appointment and meetings (e.g CME’s, Round table meetings etc.) with all the various healthcare ecosystem staff.
- Ensure that there is a return on investment in sales activities
- Develop a territory action plan to execute with proficiently on the agreed upon targets.
- Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department
Marketing - Promote marketing communications related to the various services we offer through the marketing material provided.
- Build & maintain relationships with key employees among our customers.
- Track and monitor the customer needs throughout their journey.
- Act as point of contact for compliments and complaints and manage appropriately.
- Ensure both the company and clients adhere to contract terms i.e SLA.
- Attend company sponsored events such as doctor conferences and meetings.
- Contributing to the development of marketing strategies.
- Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tactics.
Business development
Reach out to customer leads through cold calling
Advise clients on creating profitable business by advising on the policies around our SLA’s.
Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers.
Other
• Maintain or update business databases to ensure correct and accurate information.
Competencies Required to do the job
Technical Competencies:
- High level of numerical, analytical, conceptual, and problem-solving skills.
- Ability to influence, motivate and engage at all levels of the business.
- Detail orientated
- Inspires and drives excellence in all aspects of work.
- Maintain confidentiality and integrity.
- Highly organised and flexible.
Behavioural Competencies: - The ability to work autonomously and hold themselves accountable.
- Ability to work under pressure and meet set deadlines.
- Conflict management and dispute resolution capabilities
- Interact and communicate in a respectful manner taking into consideration the diverse cultures.
Qualifications
- Minimum holder of Bachelor’s Degree in Bio Chemistry or Science related degree
- Relevant experience.
- Class A Driving Permit
- Minimum of 1 to 2 Years Relevant Working Experience in Similar Role
- Willingness to work upcountry.
Application details
Interested candidates should submit their applications by email address, no later than the the 10th of August 2025. Only online Applications shall be processed.
Applications must include the following information:
Copy of cv and qualifications, contact details, references, bio data, and expected salary package.
Shortlisted candidates will undergo an Assessment test.
Thank you for expressing interest in Cerba Lancet Uganda. While we value all applications received, only candidates chosen for an interview will be contacted. If you have not heard from us within 30 days, please consider your application unsuccessful. Rest assured; your information will be retained for future recruitment opportunities within the company.
