To collect on arrears portfolio within mandate, resolve credit queries, negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions in order to increase revenue.

Are you someone who can:

Manage costs / expenses within approved budget to achieve cost efficiencies

Delivers exceptional service that exceeds customers expectations through proactive, innovativeand appropriate solutions

Resolve all customer queries efficiently, and within agreed timelines

Manage own development to increase own competencies.

You will be an ideal candidate if you:

Must have Matric

Must have negotiation skills” as it is also included in “Good communication, facilitation and negotiation skills

Hogan and Secure Chat experience an advantage.

Credit Card product knowledge will be an advantage

3 years of previous Collections experience

Must have ability to build relationships and collaborate with other credit teams.

Good communication, facilitation and negotiation skills.

Admin: good business writing skills for emails and Secure Chat queries.

Must have exceptional customer service skills and a passion to assist.

Able to work under pressure.

You will have access to:

Opportunities to network and collaborate

A challenging working environment that is progressive and agile

Opportunities to innovate where iniative is taken and owned end to end

We can be a match if you are:

Adaptable and curious

Analyse complex data sets

Thrive in a collaborative environment