The overall job purpose: Recovering civil servant loans through loan booking, payments, and continuous  follow-up of non-performing accounts via calls and payroll resubmissions to ensure efficient collections and  good customer service.

Key duties/responsibilities: 

 Enforce the implementation of the Delinquency Escalation Process on every delinquent account.

 Effect loans on payroll by following up with the branches on data capture and availability of all  necessary documents to support the process.

 Collect and submit deduction schedules on a monthly basis to enable reconciliation and posting of  payments in a timely manner.

 Identify accounts that have not received a payment and cause for the payment to be made by the vote  or customer.

 Identify accounts that are due for re-issuing and cause for the same.

 Identify accounts that are deceased and claim the balances from the Insurance company within 30  days.

 Monitor all the active accounts through manual counterchecking with the physical schedules to  ensure that all disbursed loans receive a receipt to improve on performance and attain the  departmental set objective on collection efficiency.

 Monitor and follow up on Non-Performing Loans to confirm reasons for non-performance from the  employer and influence management decision making.

 Prepare and ensure all feedback from the employer is captured in the system for future reference and  analysis reports preparation.

Required Qualifications and Work Experience: 

 Degree in a relevant field.

 Excellent Computer knowledge.

 Excellent numerical and analytical skills.

 Excellent interpersonal and communication skills.