To oversee the support of corporate goals by designing and promoting new products
and services that will support business goals such as sales, connections and customer
service and to achieve growth through efficient marketing strategies.
Key Duties and Responsibilities
1. Developing and launching new products and services and carrying out
sensitization campaigns for both internal and external customer consultants so
that all are familiar with the product.
2. Monitoring and evaluating the performance of existing and new products
3. Negotiating contracts with third (3rd) Party service providers; seeking approvals
by management, and facilitating the signing of agreements/contracts.
4. Negotiating with large investors on issues such as; new connections, charges and
conditions of supply and lead times.
5. Handling large customer grievances/complaints on issues to do with policy, to
ensure that swift actions are taken.
6. Handling key customer service issues that involves key customers and bodies i.e.
Chamber of Commerce, Tea association
7. Reviewing and recommending prices for new connections and tariff; that includes
preparing proposals and recommendations for changes to pricing policies for
Executive Management approval.
8. Identifying potential areas /technologies available, in line with policies that can be
implemented to achieve demand-side management efficiencies, e.g. changing
of bulbs to clear blackouts.
9. Developing promotion plans, conduct promotions and engage in marketing for
the demand side management and energy efficiency campaigns
10.Ensuring that Customers service and new products and services meet established
standards
11.Developing annual budget; monitoring its performance according to actions
plans and targets for the department.
12.Participating in the strategy formulation of the whole corporation and providing
inputs to assist come up with a road map for the corporation.
13.Designing and formulating Divisional Business strategies and short- and long-term
sales forecast in liaison with the rest of the departments
Attributes and competencies
• Impeccable skills in Microsoft office packages (Excel, Word, PowerPoint etc.)
• Effective verbal and written communication abilities
• The ability to manage time effectively in a high-pressure setting
• Excellent interpersonal skills
• Good Analytical Skills
• Critical-thinking and assertiveness abilities
• Detail-oriented personality
• The ability to operate effectively both independently and as part of a team
Minimum Qualifications and Experience
• The ideal candidate must have a minimum qualification of a Master’s Degree in
Electrical Engineering/Business Administration/Marketing; and a Master’s in
Business Administration/Commerce/Marketing
• Applicants must have seven (7) years’ practical experience in the field/industry,
out of which at least 3 years should be at a manager level in
Marketing/Customer Service-related work.
• Relevant Professional Body Membership.

Hard Copies in an envelope clearly indicating the
position applied for on top.
ATTACHMENTS : Application Letter, Curriculum Vitae with 3 traceable
referees and Certified Copies of Certificates.
ADDRESSED TO : Senior Human Resources Manager,
ESCOM House,
P.O. Box 2047,
Blantyre.
Only candidates possessing accredited Qualifications will be considered for shortlisting. In cases where
one’s qualification accreditation is questionable, the burden of proof rests with the candidate to provide
evidence to the contrary.
Only Shortlisted candidates will be acknowledged and invited for interviews through email.
ESCOM Ltd is an equal opportunity employer.