The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Main purpose of job:

To be an advocate for, and provide support to, all UK based staff and families in the British High Commission Dar es Salaam (BHC).
This role will focus on supporting new arrivals, staff and family welfare and communications.
You will also play a key role in the wider corporate life of the BHC, sitting on a range of committees in order to represent the views of staff and families.

Key responsibilities include:
Welfare at Post – act as the main point of contact for around 40 UK-based staff and their families prior to and throughout their posting in Dar es Salaam (ranging from single officers to couples and families as well as officers on temporary duty).
Your role is to ensure as smooth an integration as possible into life at Post; supporting the settling in process; being a source of referral and support where questions, problems and difficulties arise
Arranging familiarisation visits for new staff and families
Maintaining welcome pack and general information on Dar es Salaam and Tanzania; updating Post reports and completing regular returns on various community information (e.g. schools, health facilities) and cost of living allowance data
Close working with BHC Estates Team to ensure smooth arrivals and departures of UK staff and families, including management of floats
Advocate for UK based staff and dependants in addressing issues of importance with Post management, including as their representative on key committees (such as the Housing Committee, Crisis Committee) and as the chief link between BHC Dar es Salaam and the Diplomatic Spouses and Families Association in London
Organize or co-ordinate relevant joint social events as and when required
You will also be expected to take on wider corporate roles across the mission, as a contribution towards maintaining a happy and high performing organization.
Essential qualifications, skills and experience
Must have a sound understanding of expatriate life, and the associated challenges
You must be able to demonstrate excellent written and spoken English
Must be comfortable using Word, Excel and Outlook
You will need to be able to work independently, using initiative and problem-solving skills
You should have an open mindset, able to spot where systems can be improved and to think creatively about how to deliver your role differently and effectively
The successful candidate must be sympathetic, discrete and a good listener

Language:

Fluent written and spoken English is essential
Knowledge of Swahili would be an advantage
Desirable qualifications, skills and experience
Knowledge of Dar es Salaam and Tanzania more widely
A valid driving licence is helpful but not essential

Required behaviours
Changing and Improving, Communicating and Influencing, Managing a Quality Service, Working Together