Essential Functions:

• Establishes a supportive relationship with patients/clients and their families to encourage their active engagement in their health care.
• Assists with scheduling appointments as needed and makes home visits when appropriate, resources are available and as directed by the supervisor.
• Collaborates with care team or the community-based organization team to help clients understand care plans and self-care management goals while trying to reduce cultural and socio-economic barriers between patients, families and health care entities, and community-based organizations.
• Provides timely communication to the Community Outreach Supervisor and/or field site designee to report patient/client issues to ensure coordination of care and appropriate referrals to other members of the care team.
• Conducts eligibility determination, enrollment, and follow-up with uninsured patients. Assists patients with completing applications and registration forms.
• Participates in focused outreach and community health screenings and promotes services and programs within the West Baltimore RICH Collaborative.
• Community Outreach Workers will be expected to engage in community-based events which occasionally occur in the evening hours and on Saturdays.
• Provides referrals for community services as appropriate and in consultation with the care team.
• Provides accurate and timely documentation and reports in compliance with UMB (University of Maryland, Baltimore) partner site and West Baltimore RICH Collaborative policies and procedures.
• Assists patients in securing transportation to appointments.
• COWs are prohibited from transporting patients.
• Other duties as assigned.

Qualifications

UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy.

Qualifications

Education :  High School Diploma

Experience: Previous job experience in health care or social services

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Knowledge of the UMB, West Baltimore RICH Collaborative and practice-site operations, operating principles, guidelines and bylaws. Excellent leadership, customer service, organizational and presentation skills as well as the ability to effectively communicate the West Baltimore RICH Collaborative vision, and motivate others to achieve it organizationally, departmentally, and personally/professionally. Ability to communicate effectively (verbally and in writing). Ability to plan and organize work initiatives to successfully accomplish center/organizational goals and objectives. Ability to multi-task, prioritize and delegate as appropriate. Strong analytical, problem solving and interpersonal skills. Ability to identify, develop and implement short/long-term strategic goals and objectives. Ability to develop and maintain customer relationships; influence, build credibility and trust. Ability to think critically as well as apply critical thinking skills. Ability to advocate for patients/clients.